Onuh Deborah Omada

ONUH DEBORAH OMADA Minna, Niger State, Nigeria- –-Virtual Assistance || Customer Service || Administrative Assistant || PROFESSIONAL SUMMARY Proactive, detail-oriented Virtual Assistant and customer service professional with about 2 years of experience providing exceptional support and ensuring projects are completed on time and with great attention to detail. Working in fast-paced environments, following established best procedures and practices to provide customer with excellent services, exceeding their expectations. Experienced in thinking outside the box, bringing up innovative ideas and getting tasks done timely and with minimal supervision. Friendly and empathetic, building friendly and solid customer relationship that fosters growth and customer loyalty. Versatile in providing organizational/administrative, top notch and effective communication. RELEVANT SKILLS VIRTUAL ASSISTANCE / ADMINISTRATIVE ASSISTANCE  Knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Trello, HubSpot, Zen desk, Google Suite, etc.  Efficient social media management  Communicates innovative approaches to appropriate department to increase efficiency and enhance organization’s growth.  Ensures office equipment run smoothly and properly and manage the applicable inventories, orders/replaces equipment, and supplies.  Maintaining a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and sending reminders where necessary.  Good knowledge of report writing, research, and recommending efficient and industry-related findings.  Performing other administrative duties, data management and support to enhance the smooth running of the office. CUSTOMER SERVICE  Trouble shooting customer’s problems and proffering necessary solutions  Escalating customer’s unresolved issues to appropriate department  Collecting accurate customer feed back  Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. RESEARCH  Excellent at researching clients' brands, industries, and markets with ease and efficiency. WRITING  Skilled at writing various business correspondences such as internal and external letters, reports, minutes and memorandums that facilitate the effective flow of information within and outside the organization. COMMUNICATION  Excellent written and verbal communication skills, with the ability to communicate to a diverse audience. WORK HISTORY October Administrative Assistant / Virtual assistant 2021 to Current St. Clement’s Secondary School January Assistant Administrative Secretary 2020 to September St. Clement’s Secondary School 2021 June 2017 Customer Service Agent to February 2018 De-Alven Pharmacy EDUCATION 2013 to LL. B LAW 2017 University Institute for Peace and Development in Africa TRAINING AND CERTIFICATIONS Udemy  Customer Support Skills  Time Management Skills Other Trainings  Canva, Social media Tools (WhatsApp, Facebook, Instagram, Twitter, Telegram) Usage and Automation VOLUNTEERING  Hostel Manager St. Clement’s Secondary School.