Onuchukwu Blessing

ONUCHUKWU BLESSING OBIAGELI​ Abuja, Nigeria​ PERSONAL SUMMARY Customer-focused Team Lead and Project Coordinator with 2+ years of experience in remote support, CRM management (Zoho, HubSpot), and administrative operations. Skilled in client relations, problem-solving, and performance reporting, with a proven record of improving service efficiency and customer satisfaction through empathy and proactive leadership. KEY SKILLS • Customer Service & Client Relationship Management • Administrative Support & Virtual Assistance • Effective Communication & Interpersonal Skills • CRM Tools (Zoho, HubSpot) & Call Management Software • Email & Chat Support and Data Entry • Microsoft Office Suite & Google Workspace • Time Management, Multitasking & Team Leadership • Calendar & Task Coordination and Report Preparation EMPLOYMENT HISTORY Dews and Petals Limited ​ Customer Service Representative/ Team Lead (Jan 2024 – Sep 2025)​ 3rd Avenue, Gwarinpa, Abuja ●​ Promoted to Team Lead, managing daily operations and mentoring staff to ensure seamless workflow. ●​ Handled client inquiries, complaints, and service requests, maintaining high satisfaction rates. ●​ Coordinated schedules, service routes, and client follow-ups, boosting efficiency by 25%. ●​ Resolved complex customer complaints and strengthened relationships, improving retention and referrals. ●​ Prepared detailed quarterly performance reports and client summaries for management. ●​ Supported recruitment and onboarding of new customer service representatives.​ Telesolutions Connect Customer Support & Data Entry Assistant (Contract) - (Mar 2025 – Aug 2025) Remote, United Kingdom ●​ ●​ ●​ ●​ ●​ Managed customer communication via email and chat platforms for financial and service-related inquiries. Updated and maintained CRM records to ensure accuracy and timely follow-up. Collaborated remotely with administrative teams to ensure efficient task completion. Demonstrated empathy and professionalism in handling sensitive customer concerns The Interns Hub ​ Project Manager Intern (Sep 2023 – Feb 2024)​ Remote (Philippines) ●​ ●​ ●​ ●​ Promoted from Marketing Intern to Project Manager Intern for outstanding performance. Coordinated multiple digital marketing projects, improving engagement by 30%. Led cross-functional collaboration to deliver projects within deadlines. Supported digital campaigns that increased brand visibility and reach. ​ EDUCATION & CERTIFICATIONS • B.Sc. Microbiology – Chukwuemeka Odumegwu Ojukwu University, Anambra State -) • Google Project Management Certificate — Coursera (2023)​ • Customer Communication & Call Management Techniques — Self-paced Workshop (2024) • Debt Collection & Customer Outreach Training — Loan Service Company (2025) CAREER HIGHLIGHTS & ACHIEVEMENTS • Led a customer service team to improve response time and boost client satisfaction by 25% through efficient workflow planning and proactive support. • Resolved complex customer complaints with empathy and professionalism, increasing client retention and positive feedback. • Recognized by management for consistency, leadership, and initiative in administrative operations and staff mentoring. • Supported recruitment and onboarding processes, ensuring smooth integration of new customer service representatives. • Enhanced data accuracy and follow-up efficiency through effective CRM management (Zoho, HubSpot) and performance tracking TECHNICAL PROFICIENCY CRM Systems (Zoho, HubSpot) • Microsoft Office Suite • Google Workspace • Slack • Zoom • Trello • Call Management Software REFERENCE Available on request.