Ontlametse Michelle Dihele

As a Customer Service Consultant I provides expert advice and support to businesses to enhance their customer service operations. My primary role involves analyzing current customer service practices, identifying areas for improvement, and implementing strategies to boost customer satisfaction and loyalty. I may also train staff, develop customer service policies, and recommend tools or technologies to streamline communication and resolve issues efficiently. Strong communication, problem-solving, and analytical skills are essential for success in this role. I have more than 3 year of experience.