Onose Benjamin

ONOSE BENJAMIN VIRTUAL ADMINISTRATIVE ASSISTANT MARITAL STATUS: Single NATIONALITY: Nigerian LANGUAGE: English ABOUT ME Highly Resourceful Virtual Assistant with 3+ years’ experience in providing exceptional administrative and organizational support. I provide CEOs, Project Managers, Project Teams and others with organized, systematized, and proficient support behind the scenes. Adroit in multitasking, research, organizing and prioritizing tasks, working with little or no supervision, communication and innovation to achieve the best outcomes. Knowledgeable in cloud document management software, tasks and schedule/time management systems, quality/standard operating systems and enthusiastic about new knowledge, technological reformations and experiences in this field. WORK EXPERIENCE HR VIRTUAL ASSISTANT (INTERN) – REMOTE TRYBE Nigeria (2026) • Administrative Support, managed daily administrative operations including scheduling, email correspondence, and calendar coordination to ensure smooth workflow. Organized and maintained digital files, documents, and records for easy access and efficiency. Prepared reports, presentations, and business documents using tools like Google Workspace and Microsoft Office. • Email & Communication Management, handled high-volume email inboxes, including sorting, responding, and prioritizing messages. Drafted professional responses and followed up with clients/customers to maintain strong communication. Acted as the first point of contact for inquiries, ensuring timely and accurate responses. • Calendar & Task Management, scheduled meetings, appointments, and reminders across different time zones. Coordinated with team members and clients to avoid scheduling conflicts. Tracked deadlines and ensured timely completion of tasks and deliverables. • Data Entry & Database Management, accurately entered, updated, and maintained data in spreadsheets and CRM systems. Conducted data verification to ensure accuracy and consistency. Created and managed organized databases for business operations. • Online Research, Conducted in-depth research on industries, competitors, and market trends. Compiled research findings into clear, actionable reports. Sourced leads, tools, and resources to support business growth. • Customer Support, provided professional customer service via email, chat, or social media platforms. Resolved customer complaints and inquiries efficiently while maintaining brand tone. Maintained customer satisfaction and retention through proactive support. • Social Media Assistance, scheduled and published content across platforms like Instagram, LinkedIn, and Facebook using metricool, meta business suite etc. Engaged with followers by responding to comments and messages. Assisted in content planning and basic analytics tracking. • Productivity & Tools Management, utilized tools like Trello, Asana, Slack, Notion, and Google Workspace to manage tasks and communication. Streamlined workflows to improve efficiency and productivity. Adapted quickly to new tools and systems based on client needs. • Project & Task Coordination, assisted in managing multiple projects simultaneously while meeting deadlines. Monitored progress and provided updates to clients or team members. Ensured all deliverables met quality standards according to SOP. HR VIRTUAL ASSISTANT (VOLUNTEER) – WHOLE WORLD TV Nigeria -) • • • • • Effectively organized, tracked and inputted all requests into database, evaluated for corresponding assignment to Processes/Team members concerned and ensured closeout before deadlines. Automated Employee on – onboarding via ClickUp Professionally served as the primary contact person for other volunteer employees I typed, created, edited, proofread and formatted various documents, designs, audios, reports and presentations with uttermost accuracy and quality delivery Carried out basic research and provided general support to project team as required. VIRTUAL ADMINISTRATIVE ASSISTANT (INTERN) – ZOEGENCY Nigeria (2024 - 2026) • • • • • Team Management using Asana and google cloud Content designs using Canva, Capcut and others Social media management and monitoring Engagement and community building Analytics and reporting BUSINESS HYBRID ASSISTANT - OZMA NIGERIA COMPANY LIMITED Warri - Nigeria (2023 - 2026) • • • • • • • • • • • Identify New Business Opportunities - Including New Markets Trends, Diversification opportunities, Growth Areas, Generate Leads, Customers, Products and Services. Understand the needs of customers and be able to respond effectively with a Plan of how to meet these Responsible for carrying out routine contract searches on procurement platform where services may be needed. Collation of Reports and timesheets from Company/ Client’s field staff as well as dealing with any inquiries Responsible for meeting clients on a routinely basis for complaints and satisfaction feedback. Heavily involved in the invoicing of business clients Direct client contact person Review, categorize and respond to emails Maintain ISO Approved practices in Operations Participated in Internal/External Audits Renewing operating permits, licenses and statutory documents VIRTUAL ASSISTANT - UPWORK (2022 – 2026) • Research Service • Updating database/spreadsheet with information from Research • Social Media Management/Email Management • General Virtual Administrative Assistant VIRTUAL ADMIN ASSISTANT - AUDIOSOL (2022 - 2024) • Effectively organized, tracked and inputted all client requests into database, evaluated for corresponding assignment to Processes/Team members concerned and ensured closeout before deadlines. • Professionally served as the primary contact person for my client’s Customers and transcription contractors. • I typed, created, edited, proofread and formatted various documents, designs, audios, reports and presentations with uttermost accuracy and quality delivery. • Carried out basic research and provided general support to project team as required. SUPERHUMAN VIRTUAL ASSISTANT TRAINEE - ATTENTIVE CONCIERGE - USA (2022) • Exposure to Slack Workspace • Constructing and Organizing Response Templates • Tailoring Response to Customer needs • Escalations where required CUSTOMER SERVICE INTERN - TEKPATH (2022) • Art and Act of Professional Remote Working. • Technical and Non – Technical Support. • Inbound and outbound Telemarketing. • On boarding clients and customers. EDUCATION • REMOTE TRYBE - Virtual Assistance (2026) • AHMADU BELLO UNIVERSITY, ZARIA – Masters in Public Administration (In – View) • COURSERA – Business Analysis and Process Management (2025) • CHARTERED INSTITUTE OF HUMAN RESOURCES MANAGEMENT – Human Resources Management (2022) • TEKPATH COMMUNITY - Certificate in General Virtual Assistance (2022) • DELTA STATE UNIVERSITY, ABRAKA - Bachelor of Science - Political Science (2020) DIGITAL SKILLS • Microsoft Cloud Tools • Google Workspace Tools • Slack • ClickUp, Notion, Asana, Trello, Monday.com, Airtable, • Zendesk, Fresh Desk, Zoho, Hubspot • SOP Flow • Zoom, Loom • Canva, Capcut • Email Management • Calendar Management/Calendly • Data Entry • Very Fast/Accurate Typist Other Skills • Administrative Skills • Excellent English Language Communication Skills • Time Management Skills • Problem Solving Skills • Sales • Effectiveness and Efficiency with little or no supervision • Emotional Intelligence HOBBIES • Travelling • Music/Arts • Swimming • Constructive Arguments