Onome

-/-- ONOME FORTUNE WILLIAMS okemesi crescent Garki 2, Abuja. CAREER OBJECTIVES To be able to work assiduously, provide innovative ideas to assist the organization, actively engage in the realization of the optima goals of the organization; this offers me prospects for personal growth and career advancement. EDUCATION Delta State University, Abraka. BSc(Ed) Guidance and Counselling- Federal Government Girls’ College Abaji. Abuja- Air force Primary School, Jos- SKILLS Excellent customer service and interpersonal skills Strong verbal and written communication Social media management and marketing Proficiency with office software (e.g Microsoft office suite) and office equipment. Problem-solving and conflict resolution Attention to detail and organization CERTIFICATIONS NYSC Certification -) Customer Service Management Certification (In view) Data Analyst (in view) Project Management (in view) WORK EXPERIENCE FCTA Education Secretariat. Assistant Admin Officer (front desk officer- Greeted and assisted visitors, clients and staff upon arrival. Answered phone calls and taking messages when needed. Maintained and updated office records, databases and filling system. Prepared and managed correspondence, reports and documents. Communicated effectively with other departments and external parties. Fashion House, Abuja. Customer Service/marketer and Social Media Assistant 2022 – 2023 Assisted the manager with social media engagements and management, creating and managing content to enhance brand visibility. Advertised and marketed ready-to-wear outfits, driving sales through targeted social media campaigns. Attended to customers both in-store and online, addressing their needs and concerns with professionalism and empathy. Excel Hotel & Resort, Abuja Receptionist- Greeted and assisted guests upon arrival, ensuring a welcoming and efficient check-in/check-out process. Managed reservations, answered phone calls, and handled inquiries regarding hotel services and amenities. Coordinated with housekeeping and maintenance staff to address guest needs and ensure a pleasant stay. Processed payments, managed cash and credit transactions, and maintained accurate records.