Onoh Chiamaka Cynthia

Onoh Chiamaka Cynthia Hospitality Management Professional & Virtual Assistant Location: Lagos, Nigeria (Open to Remote Work) Email:-| Phone:- LinkedIn: [Your LinkedIn URL] ⸻ Professional Summary I am a dedicated hospitality management professional with over two years of experience in guest relations, reservation management, and property optimization. Skilled in managing Airbnb and Booking.com listings, I focus on creating exceptional guest experiences while optimizing property performance. With a strong background in virtual assistance, I excel in streamlining workflows, handling customer inquiries, and ensuring operational efficiency in remote work settings. ⸻ Core Competencies •Guest Relations & Customer Support •Reservation Management •Property Optimization (Airbnb & Booking.com) •Digital Tools & CRM Proficiency •Remote Team Collaboration •Conflict Resolution ⸻ Professional Experience Reservation Specialist Freelance | Remote January 2021 – Present •Managed end-to-end reservations for Airbnb and Booking.com properties, ensuring 100% calendar accuracy and seamless guest experiences. •Delivered exceptional customer support by addressing inquiries and resolving issues promptly. •Optimized property listings and implemented dynamic pricing strategies, leading to a 20% increase in bookings. •Proficient in using digital tools for efficient task management and communication. Virtual Assistant Self-Employed | Lagos, Nigeria March 2020 – December 2020 •Provided administrative support to small businesses, managing emails, calendars, and travel arrangements. •Enhanced operational efficiency by streamlining workflows and improving task prioritization. •Delivered exceptional customer service, resolving client inquiries promptly and professionally. ⸻ Certifications & Skills •Advanced Airbnb Hosting and Management •Booking.com Property Partner Certification •Tools: Google Workspace, Trello, Slack, CRM