Onogheneghalino Isawhe

ISAWHE ONOGHENEGHALINO Phone:- /- Lagos State, Nigeria. Email Address:-PERSONAL DATA Date of Birth: State of Origin: Local Govt Area: Gender: Marital Status: Language: Religion: October 15th, 1988 Delta Isoko North Male Single Fluent in English language. Christianity CAREER OBJECTIVE ❖ Seeking challenging opportunities for sound technical development to enable me contribute immensely to organization growth and profitability. EDUCATION ATTAINED WITH DATES. ❖ University of Benin – MSc Computer Science | (2019) ❖ University of Benin – BSc Computer Science | (2011) ❖ College of Education, Demonstration Sec. School, Warri; SSCE (NECO) | (2008)&SSCE(NECO) | (2005) CERTIFICATIONS/TRAINING ❖ Project Management (Ciel Consulting – Authorized Partners of Simpli Learn) | 2016 ❖ HSE 1&2 Certified | (2013) ❖ Oracle Database 10g and 11i (NIIT Certified) | (2009) ❖ Introduction to Search Engine Optimization (Cousera) | (2020) ❖ Search Engine Optimization Fundamentals (Cousera) | (2020) ❖ Cpanel Professional Certificate (CPPCERT) |2020 ❖ cPanel & WHM Administrator Certification (CWA) | (2021) WORK EXPERIENCE Head of Technical Support Department | June 2017 - till date Qservers Network Limited Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved. ❖ Act as the point of contact for all tech support employees for server related concerns from clients where more insight or access is required. ❖ Assist management in creating training materials pertaining to server and website / softwares troubleshooting and usage ❖ Organize and file documentation pertaining to applications frequently used by users. ❖ Maintain a working log detailing all required system updates, as well as the date of completion ❖ Attend in-person meetings with clients to analyze, troubleshoot and diagnose application and server problems. ❖ Resolve technical issues related to network interruptions ❖ Actively update, maintain and monitor all aspects of shared hosting and dedicated servers. ❖ Responsible for the maintenance, configuration, and reliable operation of computer systems and virtualization ❖ Install and upgrade servers components and software, managed virtual servers, and integrated automation processes. ❖ Deployed and managed Linux-based servers in cloud environments using CentOS 7 distribution. ❖ Performed regular backup operations and implemented appropriate processes for data protection, disaster recovery, and failover procedures DevOps Engineer | January 2022 - till date (Freelance) Yesida NG Securely provision and maintain new and existing Kubernetes Clusters using Infrastructure as Code with Terraform. ❖ Performed strategic project planning. ❖ Adjusting infrastructure sizes to meet volume and capacity demands. ❖ Setup and maintain CI/CD pipeline for new and existing applications ❖ Setup and maintain monitoring stacks for existing and new applications (including dashboards, and alerts). ❖ Plan and implement Disaster Recovery plans. ❖ Working closely with other developers, business, and systems analysts to maintain and upgrade existing systems. Wordpress Developer | Technical Support | February 2022 – June 2022 (Contract) Rising Tide Africa ❖ Research, design, and implement technical specifications for the organization's website based on user requirements as indicated in the scope of work. ❖ Ensure the organization's website meets performance, security, and functional requirements. ❖ Analyze current programs and processes, and make recommendations. ❖ Assist with testing, debugging, documentation, and overall quality assurance of the website. ❖ Ensured plugins, themes, and WordPress were updated regularly to new releases. ❖ Ensured regular backup was taken for disaster recovery. Team Lead, Customer Service, Technical Support and Web Development | (Dec 2015 – May 2017) Qservers Network Limited Coordinate and inspire my team to ensure all customers with technical issues get their challenge(s) resolved in the shortest possible time. ❖ Handle customer cases that are of high priority. ❖ Interface with our foreign partners with regards our hosting web services when need be. ❖ Support clients to maintain optimal service level agreement and ensure customer satisfaction. ❖ Actively update, maintain and monitor all aspects of shared hosting VPS and dedicated servers and ensure server uptime is maximized up to at least 99.9. ❖ Complete detailed reports listing requests for technical assistance steps taken to resolve them, and the specific dates/individuals involved. ❖ Maintain a working log detailing all required system backups, as well as the date of completion. Customer Service / Technical Support/Web Developer | (Feb 2014 – Dec 2015) Qservers Network Limited Customer service support to clients hosting websites with Qservers.net over chat, tickets and phone support. ❖ Research into new web technologies and their implementation to ensure better Qservers services. ❖ Customer Care Service/Relations at Clients offices for issues that cannot be resolved over support channels like phone, chats or mails. ❖ Digital Marketing. Karrox Computer and Educational Training Center, Owerri | (Nov, 2012 – Oct, 2013) National Youth Service Corp ❖ In charge of web development and design Faculty. ❖ Execute all web design jobs for clients. NNPC-PPMC, Warri | (2008) One Year Internship training ❖ Carried out all computer jobs for the Fire and Safety Department, including computer system maintenance. ❖ Underwent safety training with the Department. Kings Computer – Deco Road, Warri | (2006) Internship training ❖ Basic Hardware maintenance training and Networking. SKILLS ❖ Proficient in web Development especially with tools like PHP, HTML5, CSS, Javascript, MySQL, Bootstrap, Laravel. ❖ Proficient with Content Management Systems (i.e Wordpress, Joomla, Opencart, Prestashop, etc). ❖ Very good knowledge of cPanel, DNS, FTP, WHM ❖ Proficient Linux Command Line Interface (CLI) and knowledge of bash scripting. ❖ Knowledgeable in cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP) ❖ Proficient in IaC tools like Terraform, and Azure Resource Manager to automate the provisioning and management of cloud resources. ❖ Understanding of networking concepts such as virtual private clouds (VPCs), subnets, routing, load balancing, and security groups. ❖ Knowledge of container technologies like Docker and container orchestration platforms such as Kubernetes. ❖ Knowledge of continuous integration/continuous delivery (CI/CD) pipelines, version control systems (GitLab). ❖ Have a good knowledge of Structure Query Language (SQL) ❖ Proficient with the use of Microsoft Office suite, Office 365 and Google workspace. ❖ Proficient in Search Engine Optimization. ❖ Proficient in Digital Marketing PERSONAL ATTRIBUTES ❖ Ability to work under pressure with minimum supervision. ❖ Good communication and writing skills. ❖ Ability to work effectively in a team. ❖ Good analytical skills ❖ Ability to Multitask. ❖ Ability to maintain good human relationships. ❖ Good research skills ❖ Willingness to learn HOBBIES ❖ Reading, researching, ❖ Traveling, listening to music, ❖ Solving Puzzles, and sports. REFEREES Available upon request.