ONODJAYEKE BENANEMI
Assistant Operations Manager
- •-Nigeria, • LinkedIn • Portfolio
SUMMARY
Motivated and detail-oriented professional with 2+ years of experience in business operations and project
management. Skilled in administrative support, compliance tasks, financial tracking, and workflow
optimization. Proficient in managing high-volume communication, organizing complex schedules, and
streamlining processes to improve team productivity. Passionate about leveraging technology and systems to
drive operational excellence.
SKILLS
Workflow Automation & Optimization
File & Data Management
Customer Focus
Collaboration & Teamwork
Marketing and Social Media Support
Financial Tracking and Expense Reporting
Team Management
Critical Thinking & Problem-Solving
Time Management & Prioritization
Risk Assessment & Mitigation
Change Management
Project Management
Operations Management
Proactive Communication
TECHNICAL PROFICIECIES
Zapier
Google Sheets
Microsoft Excel
Cloud-based systems
(Google Workspace, Microsoft 365)
Microsoft Project
Visio
Dropbox, Google Drive
Spreadsheet Functions (Google Sheets, Microsoft Excel)
Software Integration (APIs)
Trello
Asana
Monday.com
Bill.com
Slack
Clickup
Lucid Chart
Expencify
WORK EXPERIENCE
Operations Support Specialist – Jovita Healthcare Clinic
January 2023 – Present
Spearheaded daily operations by managing cross-functional communication between
departments, streamlining processes, and improving workflow efficiency, resulting in a 25%
decrease in turnaround time for key operational tasks.
Implemented tracking systems and performance metrics using Airtable and Monday.com,
ensuring that all team members had real-time access to essential project information and could
proactively address issues.
Coordinated logistics for multiple healthcare initiatives, ensuring all resources were allocated
effectively and that all deadlines were met within the specified timeframe.
Developed and maintained standard operating procedures (SOPs) that helped reduce
operational inconsistencies, which contributed to a more effective onboarding process for new
team members.
Project Management Specialist – Freelancing
July 2021 – February 2022
Led the planning and execution of various marketing campaigns, overseeing project timelines,
resource allocation, and team deliverables, ensuring projects were completed on time and within
budget.
Managed the integration of Airtable and Monday.com dashboards to track project progress,
milestones, and deadlines, allowing for real-time reporting and quick decision-making.
Facilitated weekly team meetings, reviewing progress and aligning tasks with project goals,
addressing any roadblocks, and ensuring clear communication across all stakeholders.
Created risk management strategies and proactive solutions to mitigate project risks, ensuring
that any potential issues were resolved before impacting deadlines or quality.
Executive Administrative Assistant –Freelance
March 2022 – December 2022
Provided high-level executive support by managing calendars, scheduling key meetings, and
coordinating travel arrangements for C-suite executives, ensuring they remained focused on
strategic decision-making.
Streamlined email management processes, categorized incoming correspondence, and ensured
timely responses to critical communications, improving executive efficiency by 30%.
Created executive-level reports, expense tracking documents, and budget summaries, ensuring
that financial information was accurate, well-organized, and readily accessible for review.
Assisted in preparing agendas and taking detailed minutes during executive meetings, ensuring
action items were clearly outlined and followed up on for project continuity.
KEY ACHIEVEMENTS
Improved workflow efficiency by automating routine tasks using tools like Zapier, reducing manual
work by 30% and saving 10+ hours per week for the team.
Identified and resolved bottlenecks in client workflows, resulting in a 20% improvement in project
delivery times.
Coordinated cross-functional teams on multiple projects, improving communication and reducing
miscommunication-related delays.
Enhanced customer satisfaction by improving response time and resolving client issues more
efficiently, leading to a 25% increase in positive feedback ratings.
EDUCATION
Bachelor Of Science
Delta State University, Abraka
Pharmacology and Therapeutics
PROFESSIONAL DEVELOPMENT
Asana Workflow Specialist (Nov 2024)
ALX Virtual Assistant Certification (Oct 2024)
Certification in Project Management - ARP Technology Training Institute (Sep 2020)
LANGUAGE
Fluent English (Spoken and Written)
REFERENCES
Available on Request
