Onita Oluwatobi Samuel

ONITA OLUWATOBI SAMUEL Tel:- |- Email:-|-Address: 27, Balogun Street, Shomolu, Lagos State PROFESSIONAL SUMMARY Resourceful and adaptable professional with experience in customer relationship management, operations coordination, and field management. Skilled in client engagement, process management, and team leadership, with a passion for driving operational excellence. Competent in Microsoft Office, CRM, SQL, and project management methodologies. WORK EXPERIENCE Customer Experience Dealer Lead | Carbin Africa Lagos, Nigeria | 2023 - Present (NYSC) - Managed on-ground operations and ensured smooth execution of field activities. - Coordinated and supervised field officers, monitored performance, tracked attendance, and provided reports to management. - Fostered strong customer relationships, introduced new products and services, and ensured customer satisfaction. - Conducted onboarding, product activation, and ensured compliance with operational standards. - Supported expansion into new markets by developing relationships and scouting new territories. - Handled technical operations, troubleshooting system issues for optimized performance. - Ensured strict adherence to internal and external compliance standards. Cyber Café Attendant | Handel Technology Lagos, Nigeria | June 2013 - September 2016 - Assisted clients with printing, data entry, internet usage, and troubleshooting connectivity issues. - Provided training for customers in Microsoft Office applications. - Created a safe and productive internet browsing environment. EDUCATION University of Lagos - B.Sc. Political Science Lagos, Nigeria | 2016 - 2023 Bright Star Comprehensive High School - SSCE Lagos, Nigeria | 2011 - 2013 CERTIFICATIONS - Customer Relationship Management (CRM), SQL & Shell Scripting - Techie Academy, 2024 - Associate, Project Management Professional (PMP) - Project Safety & Management Institute, 2024 SKILLS - Client Relationship Management (CRM) - Microsoft Office (Word, Excel, PowerPoint) - Project Management & Team Coordination - Process Adherence & Risk Mitigation - Market Expansion & Business Development - Customer Onboarding & Retention - SQL Basics & Shell Scripting - Technical Troubleshooting - Reporting & Performance Tracking LANGUAGES - English (Fluent) - Yoruba (Fluent) REFERENCES Available upon request.