Onesmus Mwendwa Mutiso

Onesmus Mwendwa Mutiso OBJECTIVE Email:-Address:- Nairobi Phone:- • Versatile and innovative professional , bringing a comprehensive understanding of customer service and customer relationship management to the table. • Experienced banker with robust background in both front and back office banking operations backed by solid foundation in financial service delivery and flair in identifying new market opportunities. • My Proficiency in accounting is underscored by a deep knowledge of GAAP, IFRS and IPSAS, along with a strong command of key financial processes such as reconciliations, treasury management ,taxation, auditing , financial reporting, and analysis. • Expertise in enterprise resource planning is one of more core strengths, with a sound grasp of platforms like QuickBooks, SAP, NetSuite, Sage, and AI-powered tools. • Masterful in data analytics and adept at presenting complex information clearly and effectively, utilizing tools such as MS Excel, Power BI, SPSS , PowerPoint. • My experience extends to administration and project management with impeccable flair in risk management , controls, and regulatory compliance. EXPERIENCE Global Markets Officer Apr 2023 - Apr 2025 Stanbic Bank Kenya • Attained satisfactory rate of above 90% in requesting Import documents from clients via phone and email. • Accomplished 100% in verification of documents, loading into bank systems and archival. • Achieved optimal reconciliation and daily reporting to management, branches, and other stakeholders. PROJECT : Digitization of fixed and call deposits-Processing by a robot • Decline to 2% in backdating, amendments, and cancellation statistics. • Booking of over 100 trades is now done in a few minutes. • Improved internal efficiencies and client confidence. • Large clients are now back. • Deposits growth by 26% - from KES 46 to 58 billion. PROJECT : Digitization of Foreign exchange documentation using Power BI • Saved on time and resources that was used in Excel. • Provided at-a-glance visibility of documentation status to relationship managers and management. • Improved decision making and enhanced monitoring and efficiency in reporting. • Faster sending of emails to relationship managers and clients by a robot. Assistant Accountant Aug 2022 - Dec 2022 Jubilee Insurance Nairobi • Handled the analysis and reporting of financial transactions, leading to more informed strategic decision-making. • Managed Bank and general ledger accounts reconciliations and treasury reporting, ensuring the accuracy of multi-million-dollar transactions. • Developed and maintained internal control procedures to ensure data accuracy and compliance with established guidelines. • Prepared comprehensive reports. Operations Officer Jun 2012 - Jun 2021 Standard Chartered Bank Nairobi • Provided customer service to the clients in the banking hall and prospected for new businesses via new client acquisition and referrals. • Performed budgeting , financial planning and forecasts of the receivables and collections management solution-RCMS product; initiated and implemented cost optimization initiatives. • Performed pre-processing checks on customer transactions and conducted detailed verifications of customer data, enhancing fraud detection measures and improving transaction security. • Processed cash deposits and cheques, KRA payments, telegraphic transfers, cash repatriations, salaries, EFTS, internal transfers, achieving optimal processing in accuracy and productivity, handling over 110 transactions on average daily. • Executed computations of monthly fees for commercial clients, VAT and Excise duty for cash deposita processing and mobile wallet collections; prepared bills, invoices and supported financial and tax audit requests. • Achieved responsiveness on query management from clients and other banks. • Executed a collaboration plan with product managers to perform cohort analysis that identified opportunity to reduce pricing of cash deposita processing by 20% boosting quarterly revenue significantly. • Accomplished optimal reconciliation of nostro and suspense accounts. • Grew client portfolio size by deepening client relationships, trained clients on internet banking. • Maintained a customer care phone call success rate of above 90% at any given time and communicated with clients on online platforms. • Increased customer base by 25% on yearly basis through implementation of mobile wallet, straight to bank, cash deposita processing, regional collections and receivables solution, and virtual account projects. • Implemented and developed a new customer service strategy which combined processing, risk, and service teams, increasing customer satisfaction by 18% from 2018 onwards. • Achieved optimal planning and decision-making by collecting data from clients and presented it to management and sales teams. • Developed a database solution that led the cash team in attaining over 90% of domestic payments projects deadlines. • Reduced Customer's complaints by 100% through escalated grievance resolution procedure. • Attained 100% on 2 annual audits on departmental compliance with group and regulatory agency in records management and retention policies and procedures. EDUCATION Economics with IT Sep 2006 - Dec 2010 Maseno University • Second Class Honors-Upper Division KCSE Jan 2001 - Dec 2004 Kitulu Day Secondary School • Grade B+ SKILLS • Financial modeling . • Software proficiency in QuickBooks, SAP, NetSuite, and Sage. • PowerPoint Presentation. • Data analysis. • IT and Cybersecurity Awareness. • Customer Relationship Management. • Budgeting and Forecasting . LANGUAGES Swahili Advanced English Advanced REFERENCES • Mr. James Mutisya-Officer Competition Authority of Kenya |- |-• Mr. Silas Maringa-Assistant Manager Accounts| Jubilee Insurance |- |-• Mr. Castro Omondi-Manager Front Risk Control| Stanbic Bank |- |- ACHIEVEMENTS • Deposits Growth Achievement -Increased deposits by 26% • Trade booking efficiency -100 trades in minutes • Customer Satisfaction Improvement -Reduced customer complaints by 100% through grievance resolution procedure. • Customer Base Expansion-by 25% annually with new projects . • Process Improvement initiatives -Identified inefficiencies in accounting and banking processes and implemented solutions leading to increase in efficiency. CERTIFICATIONS & COURSES • Certified Public Accountant-CPA 11 • Banking Operations Law and Practice - Kenya Institute of Bankers • Cash Management Certification-Standard Chartered • Banking Courses-Stanbic Bank HONORS & AWARDS • For achieving 100% processing accuracy and productivity • For providing exemplary leadership to receivables , collections and management solution unit.