ONEBUNNE RACHAEL-
-| Anambra State, Nigeria | LinkedIn
PROFILE SUMMARY
Experienced Customer Sales Representative with 8+ years cumulative experience. Successful track
record of achieving high levels of customer satisfaction and contributing to revenue growth
through effective upselling and cross-selling strategies. Exceeds company standards for timely
customer support with an average ticket response time of less than 24 hours. Skilled in processing
cancellations, issuing refunds, and resolving order-related issues within 48 hours. Former Senior
Marketer with proven success in conducting induction sessions, leading market outreach events,
and achieving sales targets through outbound calls and effective marketing strategies. Maintains
accurate records and data to provide valuable insights for future business decisions.
AREAS OF EXPERTISE
Operations administration
Prospecting and Enrollment
Financial Transactions
Customer satisfaction
Process streamlining
Customer Support
Data Management
CORE SKILLS AND COMPETENCIES
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Sales and Revenue
Highly inclined in sales execution, customer support, order processing, prospecting, data
management, marketing, and customer relationship management.
Order Processing
Possess excellent communication, analytical, multitasking, emotional intelligence, creativity,
leadership, teamwork, adaptability, flexibility, time management and problem resolution skills.
Customer service
Proficiency in computer: MS Word, Excel, PowerPoint, Outlook, Loom, Trello, Slack, etc.
Issue resolution
WORK EXPERIENCE
CUSTOMER SALES REPRESENTATIVE (remote)
Lightinthebox.
Record keeping
Outbound calls
|10 2022 - 05 2024|
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Upsells products to customers through effective cross-selling strategies, contributing to an
increase in revenue for the company.
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Achieves an average ticket response time of less than 24 hours, exceeding the company's
requirement for timely customer support.
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Processes cancellations of orders following the company policy, resulting in a high rate of
customer satisfaction and retention.
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Issues refunds, maintains a high level of accuracy and efficiency in financial transactions.
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Manages to resolve and track order-related issues, including changing delivery addresses,
within an average time of 48 hours, resulting in a high level of customer satisfaction and
positive reviews.
CUSTOMER SALES REPRESENTATIVE
K.C Gamings Network, Anambra State.
Market Outreach
|06-2015 — 12-2021|
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Successfully resolved more than 500 customer complaints within a year, resulting in high
customer satisfaction and retention rates.
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Facilitated the sale of more than 10,000 gaming tickets to customers, resulting in a significant
increase in sales revenue.
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Spoke with a minimum of 6,250 prospects on the phone in a year to market the company's
products, resulting in a high conversion rate and increased revenue by 15%.
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Maintained an accurate scheduling system and met all daily project objectives, ensuring timely
completion of tasks and optimal team performance.
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Closed more than 500 sales within a year, exceeding the company's sales targets and
contributing to the overall success of the business. Additionally, documented progress
Sales Targets
Data entry
TECHNICAL SKILLS
MS Office Suite
(Word, Excel, Access, Teams)
Google workspace
Zoom
Trello
Slack
Loom
LANGUAGE
continuously to keep the entire team updated, resulting in improved communication and
collaboration within the team.
English
Igbo
SENIOR MARKETER
|06-2012 — 05-2014|
Nigerian Institute of Information Technology (NIIT), Asaba, Delta State.
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Successfully conducted induction sessions for more than 1,000 new students, ensuring that
they were properly informed about the courses offered by the school and resulting in a high
retention rate.
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Conducted more than 50 successful market outreach events for the office, resulting in an
increase in the number of inquiries and applications.
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Marketed and sold more than 500 new IT packages introduced by the school, resulting in a
significant increase in revenue.
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Made outbound calls to more than 2,500 prospects, resulting in a high conversion rate and
increased enrollment.
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Maintained accurate records and data on all interactions and sales made, providing useful
insights for future marketing strategies and business decisions.
EDUCATIONAL BACKGROUND
BACHELOR OF SCIENCE (BSc), ENGLISH LANGUAGE (2.1)
Caritas University, Enugu.
|2011|
SENIOR SCHOOL CERTIFICATE EXAMINATION (WAEC)
|2006|
REFERENCE
Available on request
