Onasis Aries P. Campos

Onasis Aries P. Campos

$15/hr
B2B/B2C Sales, Business Development, Customer Support
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
52 years old
Location:
Angeles City, Pampanga, Philippines
Experience:
19 years
ONASIS ARIES CAMPOS E - C - A 19B16 Tennessee St., Anunas, Angeles City, Pampanga 2009 SKILLS • • • • • • • • • • Exceptional verbal and written communication skills. Extensive background in business development, sales, negotiation, closing, with both strategic and tactical planning capabilities. Advanced B2B, B2C, Direct, and Consultative selling styles. Experienced in customer care and provision of inter-department client services. Expert in data analytics and report writing. Efficient organizational skills. Supervisory and management skills. Proficiency in utilization of MS Office, including Word, Excel and PowerPoint, Flash Presentation, multimedia/audio-visual instructional materials and Google applications. Advanced knowledge in research and report generation. Outstanding interpersonal and social skills. PROFESSIONAL SUMMARY Being a nurse and a psychologist, I am a social person by heart and have gained experience in various jobs through the years that relied heavily on interaction with people. A twist of fate got me into sales and later into customer support. The feeling of being able to assist people based on their wants, interests, and needs has been so fulfilling that I have easily embraced and excelled in such roles. What I bring to the table: Sales and marketing, business development, project management, product presentation, market analysis, strategic and tactical sales planning, sales events organizing, networking, sourcing and recruitment, talent acquisition, training and assessment, process improvement, customer support, technical support, administrative support. PROFESSIONAL HISTORY Clipboard Health - Regional Sales Manager - Freelance San Francisco, CA • 01/2019 - Current Clipboard Health, Innovative Staffing and Manpower Services - my job is to make healthcare facilities realize that having us as a partner is both cost-friendly and operations-efficient, and thus drive revenue via the acquisition of regional partners. YNK Management Consulting Services - Co-Managing Partner Angeles, Pampanga • 11/2018 - Current Health & Safety Management Services for Architectural, Engineering, and Construction - my job is to make sure we deliver our promise of the modern approach throughout the course of the project, covering all aspects of operations: from policy creation to on-ground execution. PLDT - Freelance Agent San Fernando, Pampanga • 09/2018 - Current Fiber High-speed Broadband Sales - my job covers on-field business development, customer service, and tech support all rolled into one. SupportNinja, Inc - Staffing Manager / Interim Territory Sales Head for account & Team Leader Angeles, Pampanga • 05/2018 - 07/2018 Harvard Partners (Staffing and Recruiting) The Staffing Manager / TSH is responsible for account deliverables including, but not limited to, handling of staffing requests and demands, partnership proposals, job postings, providing customer care to partner healthcare facilities, conducting recruitment calls and activities, strategic planning for temp staffing, partner acquisition & retention, submitting required reports, and completing ad hoc assignments. Key accomplishments: Mastered the use of Shiftboard within a week, instead of the projected 1 ½ month learning duration. • Successfully handled both California and Washington Temp Staffing & • EDUCATION La Union College Of Nursing San Fernando, La Union March 2008 Bachelor of Science: Nursing Saint Louis University Baguio City March 1999 Bachelor of Science: Psychology La Union Cultural Institute San Fernando, La Union March 1994 High School K. R. Smith School San Jose, CA 1989 Elementary HR functions. Major contributor to the growth of the Temp Staffing operations in California. • Worked well beyond the designated job description to compensate for manpower loss in major positions of the account. • SupportNinja, Inc. - Administrative Consultant - Harvard Partners Angeles, Pampanga • 01/2018 - 04/2018 Harvard Partners (Staffing and Recruiting) The Administrative Consultant is responsible for account deliverables including, but not limited to, handling of staffing requests and demands, conducting recruitment calls and activities, submitting required reports and completing ad hoc assignments. SupportNinja, Inc. - Research Analyst - CrossBorder Solutions Angeles, Pampanga • 05/2017 - 01/2018 Accounting and Taxation Research Analyst is responsible for account deliverables including, but not limited to, conducting assigned researches, submitting required reports and completing ad hoc assignments. Convergys - Team Lead Angeles, Pampanga • 12/2016 - 04/2017 Team Lead Trainee - AT&T DirecTV ACE 2.0 (Sales and retention with basic support) is responsible for all team lead deliverables, but not limited to, managing and coaching agents in attaining all sales and retention major metrics, submitting required reports and completing ad hoc assignments. Key accomplishments: Supervisor and coach of the newest hires at the time of promotion to TLT. • Team collectively performed immediately after transition to full phone time. • Convergys - Subject Matter Expert Angeles, Pampanga • 01/2016 - 12/2016 Subject Matter Expert Level 2 Technical Support - Dell Landing Queue (Support and Sales) SME (L2 support) is responsible for, but not limited to, providing real-time assistance for Technical Support agents, implementing account directives, and submitting assigned evaluations and reports. Key accomplishments: • Co-handler and mentor of the newest hires at the time of promotion to SME. • Key contributor to the turnaround of the team ranking from last to first in less than 2 months. • Co-initiator of the case ownership system later adapted by the account and implemented across all teams. • Endorsed by Team Manager for TLT position after 3rd month as SME. Convergys - Technical Support Agent Angeles, Pampanga • 09/2015 - 01/2016 Dell Landing Queue (Support and Sales) Technical Support is responsible for, but not limited to, answering and initiating a variety of real-time inbound and outbound voice and non-voice based support and sales services to end-user and business clients. Key accomplishments: • Major contributor to needed overtime demanded by the account. • Endorsed by Team Manager for Level 2 Support position after 3rd month as Technical Support. Expert Global Solutions, EGS-NCO Clark - Customer Service Representative Angeles, Pampanga • 02/2015 - 05/2015 T-Mobile General Care (Support and sales) CSR Gen Care is responsible for, but not limited to, answering and initiating a variety of real-time inbound and outbound voice and non-voice based services. Key accomplishments: • Results plotted a sharp upward learning curve as training progressed. • All performance metrics were met prior to team endorsement. • Obtained an "Expert Level" rating by QA at latter part of training. Philam Life - Premier Leader Developer San Fernando, La Union • 07/2014 - 02/2015 Financial Adviser (PLD - FA) of Sanglay Agency - La Union The PLD - FA is responsible for, but not limited to, delivering specific revenue quota for the company. Key contributions: • Established partnerships with Department of Education, Commission on Higher Education and the Parent-Teachers Association, pushing for cost-efficient insurance for students. • Initiated collaboration with Department of Social Welfare & Development in providing insurance for indigent constituents of the Pangkabuhayan Progran. • Refined selling skills of new financial advisers. Globe Telecom - Territory Sales Head Urdaneta, Pangasinan • 07/2010 - 10/2014 Pangasinan East (Central Luzon), July 2010 – November 2010 Pangasinan East (North Luzon), November 2010 – February 2014 La Union (North Luzon), February 2014 – October 2014 The Territory Sales Head - Broadband Direct Sales Channel (TSH - BBDSC) is responsible for, but not limited to, delivering specific sales targets for Key Performance Indicators (KSIs) of the company. Key contributions: • Immediately improved the liquidation process of the Territory Distributor • Eliminated the malversation of project funds and SIM allocations by establishing effective inventory, auditing and counter-checking measures of project executions. • Co-conceptualized and successfully executed the first ever Campus Showdown, achieving SIM sales of more than 200% vs target. • The Campus Showdown was eventually adapted by Trade Marketing as a mainstay project in all areas and executed at the national level. • Successfully restructured and reorganized the sales force in broadband business, taking Pangasinan East from the national bottom 10 and making it the top performing Territory in North Luzon, ending 2013 with more than 150% performance across all sales & revenue KPIs. • • • • • • Improved the hiring, training and retention of excellent sales agents while maintaining the second lowest sales churn (subscriber fallout) percentages at the national level. Proponent of the Broadband Mapping Project, starting in Pangasinan East, which was eventually adopted and implemented across all territories as a tool for designing localized trade marketing programs. Conceived, designed and utilized the Motorized Agent concept of deployment, deviating from the traditional panel-deployment, resulting to increased productivity of agents by more than 200%. Exposed inefficiencies and inaccuracies of the current sales maps via extensive field testing, prompting top management to review and adjust as necessary to ensure continued broadband growth in sales and revenue. Introduced LTE broadband to 9 new locations and successfully nominated 18 new sites for new LTE facilities, increasing the total selling space of Pangasinan East by more than 200%. Provided in-depth assessment of the broadband business in La Union, eventually exposing previous lapses in sales planning and execution. Sansan Marketing - Negotiator For Globe Telecom Business Developm ent Manager Urdaneta, Pangasinan • 03/2010 - 06/2010 Key contributions: • Re-established partnerships with the major educational institutions in Pangasinan previously soured due to inconsistencies in the delivery of freebies & cash sponsorships. • Re-negotiated terms of event sponsorships and execution of in-school projects, giving more leverage to Globe's Marketing. • Established partnerships with new fast-growing educational institutions, allowing wider and faster business development. • Successfully endorsed to institution heads the advantages of Txtconnect, the text blast software packaged with partnership deals. Ads In Motion, Globe Telecom TSH - Project Coordinator / Territory In formation & Recruitment Specialist Urdaneta, Pangasinan • 01/2010 - 03/2010 The Project Coordinator / Territory Information & Recruitment Specialist for Globe Telecom TSH – East Central Pangasinan is responsible for, but not limited to, ensuring proper scheduling & execution of all the calendar activities and appointments of the designated sales area. Key contributions: • Successfully supervised 60 broadband sales agents, ensuring proper daily deployment. • Identified pain points of the panel hire deployment system and endorsed to TSH for proper analysis and planning. • Provided all-around admin support to both the ASH and the TSH, including facilitation of liquidations, business review, PowerPoint enhancements, writing & delivering correspondence, conducting on-field checking of project executions and organizing Business Opportunity Meetings with potential partners. • Provided valuable insight of the Ilocano market, paving the way to better program proposals and designs. Benguet State University - English Tutor La Trinidad, Benguet • 12/2009 - 01/2010 Key contributions: • Successfully handled and tutored the more advanced students (e.g. teachers, businessmen). Picart International Professional Career Development Center Baguio City, Benguet • 07/2008 - 11/2009 Lecturer / Course Designer / Researcher / Marketing Manager (equivalent to 3 NLE review seasons + 2 NCLEX review seasons) Key contributions: • Contributed significantly to the 150% growth in nursing review enrollment August 2008 via marketing through network of student leaders. • Provided valuable input in the improvement of the nursing psychology module. • Re-designed and enhanced educational games, including the adaptation of Jeopardy. • Negotiated and established partnerships with major educational institutions in the provinces of La Union, Isabela and Tarlac, contributing an additional 20% growth in nursing review enrollees in 2009. • Effectively assumed lecturer responsibilities in 3 major locations: Baguio, Vigan and Legaspi. TEALCROFF Technonet - Operations Manager San Fernando, La Union • 05/2002 - 05/2003 Key contributions: • Quickly became the leading internet café in less than 2 months, cutting the expected ROI timeline to less than 8 months. • Successfully expanded sales & marketing of computer parts & accessories coverage into the province of Ilocos Sur in less than 4 months. Lorma Colleges - Alumni Relations And Placement Officer San Fernando, La Union • 10/2001 - 04/2002 Key contributions: • Conceptualized all programs and directions for Alumni Relations and Placement. • Successfully established partnerships with secondary education institutions in La Union. University of Baguio - Guidance Counselor Baguio, Benguet • 05/2001 - 10/2001 Responsible for Guidance and Instructional services including. • Guidance and counseling. • Establishment of peer counseling. • Managementof student absentees and delinquents. • Entrance and Aptitude test administration and evaluation. • Student information filing and utilization for the Colleges of Criminology, Commerce and Education. • Instructional positions in the subjects of General Psychology, Guidance & Counseling and Social Orientation.
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