Onanuga Taiwo Ifedolapo

ONANUGA TAIWO IFEDOLAPO- | Tel: - | Linkedin Objective: To make an impact in a people relation/ service role by creatively finding solutions to challenges while delivering exceptional empathetically professional services that results in memorable interactions. Summary: Highly motivated and detail-oriented support specialist with 3 years combined experience in IT support and customer relations. Proficient in various Analytical tools and software (Hubspot, ZohoCRM, Postgre-SQL, Advanced Excel and PowerBi. I possess excellent written/verbal communication and teamwork skills with a proven track record of ticketing or dispute resolution and problem-solving skills. Proficient using Jira and Draw.io Professional Experience: Roston Estate Limited HR Manager/Research analyst (Remote) July 2023 – Till date • Work with the management team to identify the most qualified applicants for each position and to create a clear route for our future hiring strategy. • Locate and hire outstanding individuals that share the mission and core values of our business. • Establish a smooth onboarding procedure to incorporate new team members into our processes and culture. • Continue to train team members so they are prepared to succeed in their individual positions. • Optimize hiring, onboarding, and training processes to increase effectiveness and efficiency. • Oversee daily administrative tasks, such as maintaining issue and to-do lists. • Plan and lead weekly meetings, making sure that feedback and communication are clear. • Verify that wages and benefits for employees are commensurate with market competition. Channels Television Incorporated Playout Operator Aug 2016 – Aug 2023 • Operate, monitor and maintain broadcast equipment including video routers, waveform monitors, and audio consoles • Ensure the smooth transmission of live and recorded programming by troubleshooting and resolving technical issues • Collaborate with production teams to ensure the delivery of high-quality content • Maintain accurate logs of transmission activities and equipment performance • Train new MCR Operators on standard operating procedures and equipment usage • Respond to emergency situations and take appropriate actions to prevent service disruptions • Assisted MCR Operators in operating and maintaining broadcast equipment • Conducted routine maintenance checks on equipment to ensure optimal performance • Troubleshot and resolved technical issues to minimize service disruptions • Conducted quality control checks on programming content to ensure compliance with broadcasting regulations • Assisted in the installation and configuration of new equipment New Horizons Systems Solutions Limited, NigeriaRetail counselor/Customer Solutions Nov 2015–July 2016 • Online marketing of trainings using Hubspot connected to the company website. • Physical market outreaches to schools and youth camps. • Scheduling of various classes for customers. • Collaborating with instructors to set trainings in free time slot and class venue. • Surpassing targets for training enrollments. • Resolving customer disputes and proffering solutions to optimize processes. • Online live chat agent. • Email, phone call and text marketing. Lasaco Assurance Plc IT Support Officer Nov 2013 - Oct 2014  Provided technical support for computer hardware and software.  Filed tickets, resolve issues, and log all request/tickets.  Installing and updating software to prevent security gaps which include Microsoft office suite, Anti-virus, Adobe pdf reader, Google chrome, and Insurance software.  Conducted skills development training for new and existing corps members. Jan - Sep 2012 & May - Aug 2010 IT Support Officer (Internship)  Providing technical support in a fast paced team environment.  Installing and updating software to prevent security gaps which include Microsoft office suite, Anti-virus, Adobe pdf reader, Google chrome, and Insurance software.  Regular Backup Education: Diploma in Human Resources Alison.com 2023 Master of Information Technology University of Lagos, Lagos State, Nigeria 2017 – 2019 Bachelor of Science in Computer Science Bowen University Iwo, Osun State, Nigeria 2009 – 2013 Skills: • Scrum• Agile•Slack•Communication•Excel •Process Improvement• Stakeholder management•Microsoft 365 •Problem solving• Conflict resolution•Recruitment •Onboarding• Troubleshooting • People management. Certifications Professional Scrum Master (2023) Certified Six Sigma Black Belt (2023) Certified in Cybersecurity (2023) Google IT Support Professional Certificate (2023) Google Project Management Certificate (in view)