Omoze Egbule

EGBULE OMOZE MERCY 52, Mini-Owo Street, Off Elimgbu, Atali, Port Harcourt, River State Mobile:- | Email:- Professional Summary Detail-oriented and tech-savvy Virtual Assistant with strong organizational skills and a proven ability to handle multiple tasks efficiently. Skilled in administrative support, social media management, data analysis, and customer service. Adept at using a variety of software tools to enhance productivity and streamline processes. Passionate about providing exceptional support and creating solutions that drive success. Key Skills Proficient in Microsoft Office Suite Social Media Management (Content Scheduling, Engagement, Analytics) Video Editing (CapCut, Inshot,) Graphics Design (Canvas) Data Management and Research Skills Excellent Communication and Interpersonal Skills QuickBooks Accounting Software Proficiency Time Management and Multitasking WordPress Website Management Project Management (Asana, Trello) Travel Arrangement Calendar and Email Management Professional Experience Virtual Assistant Tutus Cupcakes | 2024 – Present Successfully managed website updates and maintenance, ensuring optimal performance and user experience, leading to a 20% increase in customer retention. Streamlined order processing workflows by optimizing website functionality, reducing cart abandonment rates by 15%. Coordinated and managed product inventory updates on the e-commerce platform, ensuring accurate stock levels and timely availability for customers. Blog Manager Khyra Blog | 2022 – 2024 Improved organic traffic by 43% through strategic content planning and SEO optimization. Reduced bounce rates by 29% with innovative and engaging content briefs. Spearheaded a customer loyalty program, leading to a 10% increase in repeat purchases. Customer Representative Intern Access Bank Plc | Feb – Aug 2023 Delivered personalized customer support via email, chat, and phone, enhancing satisfaction levels. Assisted customers with mobile app setups, USSD transactions, and banking product information. Demonstrated technical proficiency with software tools for effective troubleshooting. Business Support Assistant Intercolor Industries Nigeria Limited | 2020 – 2023 Managed and reconciled databases, ensuring accuracy in consumer goods sales and financial records. Provided IT and sales support, boosting operational efficiency. Oversaw social media handles to drive online engagement and brand visibility. Education Diploma in Data Science, Altschool Africa | 2023 – 2024 Ambrose Alli University, Ekpoma | 2014 – 2018 NYSC Certificate, National Youth Service Corps (NYSC) | 2019 – 2020 Certifications and Training Virtual Assistant Training Data Science Professional, DataCamp Web Development Bootcamp, Udemy Hobbies and Interests Reading, Programming, Researching, Learning, and Writing Referees Available on request.