Omowumi Oladipo

OLADIPO, OMOWUMI CECILIA Lagos, Nigeria |-| - | LinkedIn: Omowumi Oladipo Project Manager | Massage Therapist A project manager with a proven track record of correctly understanding basic principles and methodologies. Always eager to leverage my experience and passion for project management. SKILLS AND COMPETENCIES Project Management | Agile Project Management | Excellent verbal and written communication | Proficiencyin Microsoft Office Suite | Budget planning and management | Procurement management | Documentation and report writing | Risk Management | Proficiency in Work and Project Management digital tools (ClickUp, Wrike, Monday.com, Asana, and MS Project) EDUCATION B.A. Obafemi Awolowo University Ile-Ife, Osun State, Nigeria CERTIFICATION Coursera, Google Project Management Professional Certificate 09/14 07/23 PROFESSIONAL EXPERIENCE Lead Therapist DUNA MASSAGE | Lagos, Nigeria 06/17 -02/24 ▪ Achieved an impressive 90% client satisfaction rate, leading to a 30% increase in repeat business and positive word-of-mouth referrals. ▪ Spearheaded strategic marketing initiatives, resulting in a remarkable 40% expansion of the mobile massage business and a corresponding 25% growth in revenue over the past year. ▪ Developed personalized treatment plans for over 100 clients, showcasing expertise in diverse massage techniques and contributing to a 20% improvement in overall client well-being. ▪ Maintained a 98% on-time arrival record for appointments, efficiently managing a busy schedule and accommodating up to 15 clients weekly without compromising the quality of service. ▪ Cultivated a trustworthy reputation, evidenced by zero confidentiality breaches and consistent adherence to ethical standards, fostering a sense of security and confidence among clients. 1|Omowumi Oladipo ▪ Executed successful marketing strategies, leading to a 50% increase in brand visibility and a 15% growth in the client base through social media campaigns, referral programs, and community engagement initiatives. Intern, AXA Mansard 04/16 -03/17 ▪ Identified and addressed inefficiencies in the claims processing system, reducing processing time by 20%, leading to improved customer satisfaction. ▪ Conducted in-depth market research on emerging trends in the insurance industry, providing valuable insights for future product development and marketing strategies. ▪ Assisted in maintaining positive client relationships by promptly addressing customer inquiries, contributing to overall customer satisfaction. ▪ Compiled and analyzed customer feedback survey data, presenting actionable insights to the management team, contributing to informed decision-making processes. ▪ Contributed to the planning and execution of digital marketing campaigns, increasing online engagement by 15% and actively participating in creating content for social media platforms. Felfam Supermarket, Osun State Sales and Marketing Executive 11/14 – 02/16 ▪ Engaged clients for patronage and efficient service. Resolved queries promptly, ensuring satisfaction. ▪ Identified and supported distribution channel partners, updating databases regularly. ▪ Aided marketing manager in executing tasks and activities. ▪ Monitored competitors and sourced leads for strategic advantage. ▪ Crafted flyers, newsletters, and posters; coordinated with designers and printers. REFERENCES Available on request. 2|Omowumi Oladipo