OMOTOMIWA ESTHER BABALOLA
VIRTUAL ASSISTANT
CONTACT
--Portfolio
Linkedin Profile
SKILLS
Calendar Management & Appointment Scheduling
Email & Inbox Management
Data Entry & Research
Customer Relationship Management (CRM) – Zendesk,
PROFILE
Detail-oriented and well-organised Virtual Assistant with over 3 years of
experience providing administrative and customer service to busy
entrepreneurs and businesses. Skilled in email and calendar management,
data entry, document organisation, and administrative responsibilities.
Experienced in leveraging digital technologies to boost productivity and
streamline procedures. Proficient in tools like Google Workspace, Trello,
Asana, Slack, and CRM systems, with a strong ability to multitask and
prioritize effectively to support business growth
WORK EXPERIENCE
Virtual Assistant
ECARG WILLS AND TRUSTS (UK) – REMOTE
April 2024 – Present
HubSpot, Freshdesk
Live Chat & Email Support
Social Media Management (Canva)
Project Management Tools (Asana, Trello, Notion)
Administrative Support
Microsoft Office
Google Workspace
Travel & Itinerary Management
EDUCATION
Bsc. in Computer Science
University of Ilorin 2016 - 2021
CERTIFICATION
Virtual Assistant Certificate
Career Crafters Academy 2025
Comprehensive Virtual Assistant Mastery
Program
Millionaires Squad 2025
Customer Service: Serving
Customers Through Chat and Text
Linkedin 2025
Customer Service Foundations Linkedin 2025
Introduction to Project Management
Professional (IPMP)
LA PLAGE META VERSE
LANGUAGES
English
Managed executive calendars, scheduling appointments, meetings, and
events, improving workflow efficiency by 90%.
Performed data entry tasks and maintained digital records with 99.9%
accuracy, ensuring seamless file organisation.
Drafted client emails, managed documentation, and maintained accurate
digital records, achieving 99.9% data accuracy and reducing response
time by 60%.
Developed and posted high-quality social media content, increasing
engagement by 60% within 3 months.
Customer Support Specialist
CAREER CRAFTERS ACADEMY – REMOTE
Sept 2024 – Jan 2025
Delivered professional support to 60+ clients and students weekly,
resolving inquiries and concerns with a 92% first-contact resolution
rate.
Managed high-volume inbound and outbound calls contributing to a
20% reduction in response time.
Maintained 200+ student/client records, identifying and addressing
recurring issues.
Managed ticketing and customer interactions using HubSpot, ensuring
a structured and efficient support workflow.
Investigative Research Assistant
PYTHAGORAS FORENSIC (NIGERIA) – REMOTE
Oct 2023 – March 2024
Conducted in-depth fraud investigations, analysing 100+ cases and
compiling detailed, high-accuracy reports.
Maintained 99.9% data accuracy, ensuring the integrity of confidential
records for high-stakes investigations.
Coordinated multiple investigative projects, driving on-time completion
and optimising processes for greater efficiency.
Managed spreadsheets and updated fraud databases
Upheld 100% confidentiality, handling sensitive information with
professionalism and discretion.
