Omotayo Anthony Ikudayenu

OMOTAYO ANTHONY IKUDAYENU TELEPHONE: -. E-MAIL: - PERSONAL PROFILE I am a pro-active indivudual with great communication skills and I have the ability to approach problems from a multiplicity of angles and judge the best approach. I am service oriented and constantly strive to provide value to my clients or customers. I also use my initiative, enjoy challenges and work well under pressure as well as within a team having the ability to form good working relationships quickly with a wide range of people. TECHNICAL SKILLS SOFTWARE PLATFORMS: HP Quality Center 10.0,Anite, Rhode&Stewart, Anritsu, TEMS application (Ericsson testing tool for the network), IMS, NEC/Nokia equipment, Android, Windows, Linux, Bugzilla, knowledge of Middleware testing tools and Web testing. APPLICATIONS / SOFTWARE: Order Desk, Trello, Microsoft Word, Excel, Power Point, Project, Outlook-Express, Opera, Mozilla, Lotus note, Bugzilla, Filezilla, HP Quality centre, VNC. TOOLS: Fast trace, Zapier, Anite, TEMS investigation, Qualcomm, Mediatek Chips, Date Automation, Signet. CAREER HISTORY PPC TENNESSEE (APR 2018 - TILL DATE)) Lead CRM. •Logging in new orders from Amazon, Etsy and Shopify via Orderdesk. •Responding to customer queries using Trello. •Managing print files in drop box and forwarding print orders to partners via Orderdesk. •Handling volume emails and messaging on Etsy and Anazon. •Monitoring Google voice account and returning calls / Voice messages. TARD ENGINEERING (NOV 2016 - MAR 2018) Lead System Analyst. •Manual and Automated Testing of PVR systems in both lab and Field. •Writing test parameters and instructions in required areas. •Validation of PVR systems extensively before it goes out to the clients. •Carrying out smoke tests on PVR systems, Decoders & reporting bugs. •Modification and amendment of test cases and test plans or even writing a different one if required. •Flashing Software on daily basis and checking that the correct software is installed on the PVR system. ETISALAT (MAY 2012 - OCT 2016) Sales and Customer care Analyst. •Conducting actual system transactions such as sales, provisioning and activations of lines •Identifying & solving subscriber’s problems (billing, repairs, returns etc). •Educating subscribers on products & services while rendering before and after sales service. •Maintaining customer relationship to ensure optimum satisfaction •Documentation, telemarketing & collating of relevant paperwork. •Verification & escalating of queries to appropriate quarters. •Implementing the company’s policies & procedures at relevant level. •Supporting various testing of handsets with 3GPP specs. •Testing and reporting issues on TABS as a telecommunications tool. •Mobile Point of Sales (MPOS) operational experience •Implementing and ensuring compliance with Etisalat Experience Centre policies & procedures. •Maintaining awareness of market trends in the retail industry. •Controlling and managing stock inventory and cash. •Co-coordinating sales/promotion activities & display of merchandising & advertising material around Experience centre environ. •Ensuring performance & achievement of targets & budgets for the Experience centre. Other Special Duties •Dealing directly with Developers (International Turnkey Systems & Detecon) in the improvement of the build both on the software itself and the devices with Qualcomm or Mediatek chips using it. •Writing various testing parameters and test instructions when required. •Making GPRS attached calls and also LTE tests. •Site casing/acquisition. •Testing and validation of products on 2, 2.5, 2.75G and 3G networks. •Involved in BRT & Huawei UAT test scenarios.