Omotayo Alade

Agent Name Week Ridwan Adebayo 01/01 - 01/07 QA Rubric Issue Identification (20) Conversation Link Agent Message Text Reviewed by Issue Identification (20) Company Information (15) Customer Information (10) Proper Resolution/Follow Up (10) Written Communication (15) 12/11 - 12/17 12/18 - 12/24 12/25 - 12/31 01/01 - 01/07 Audit Date 100.00% 100.00% 90.00% 88.89% 01/01/24 https://ui.attentivemobile.com/concierge/chat/MDQ6VXNlck1qRTNPakUxTVRjd05XUTJMV05sTkRJdE5EUmtZUzFpTURaaUxUQTVZVGxtTVdJME1HRTVZZz09 Omaha Steaks: Thanks for reaching Bruce Nieves out! How may I help 20 you today?- Tone/Empathy (10) Unnecessary Replies (10) Escalations (5) Drive to Purchase (5) Compliance Inappropriate Language Customer Abandonment Total Score 10 10 5 5 Yes Yes Yes 100 Company Information (15) 90.00% 100.00% 80.00% 100.00% 01/01/24 Rare Beauty: Thanks for sharing! afraid I don't have will always be shared subscribers or on5our website, so keep https://ui.attentivemobile.com/concierge/chat/MDQ6VXNlck56VTBNVG8yWmpobE1EZG1ZUzAxT1RJMkxUUm1OVEF0T1ROaU9TMDJPVGsxTXpBNU1ERmxNVGM9 BruceI'm Nieves 20 that information 15 at the moment. 10However, our deals 10and latest releases15 10 with our SMS10 5 an eye out! Yes Yes Yes 100 Customer Information (10) 100.00% 90.00% 100.00% 100.00% 01/02/24 5 Yes Yes Yes 100 70.00% 80.00% 88.89% 01/02/24 https://ui.attentivemobile.com/concierge/chat/MDQ6VXNlck1qSTRNVHBtT0RrM056azFOeTAwTVRBd0xUUTVNMk10WWpOaE5pMWtPVE5rTXpoaE5XWXhPV1k9 CALPAK: Thanks for reaching Likonelo out! My Mahao sincere apologies 20 for the inconvenience 15 as well! Just 10 to be sure, is this10the order you're referring 15 to? https://calpak.attn.tv/sl/kIFQyLWk 10 10 In the meantime, I'd like to hear your thoughts on our Find Comfort Scented Candle here: https://rarebeauty.attn.tv/sl/n0vNkWP8 https://ui.attentivemobile.com/concierge/chat/MDQ6VXNlck56STROVFE2TURFMk5qRXlNVFV0WVdWak55MDBNemcyTFRoaVpXRXRZemsxTUdGaVlXRmlPVE5s MiiR: =Thanks for sharing! I'm Likonelo also sorry Mahao about that. 20 The best way to handle 15 this is to email 10 us directly at- 5 Our team 15 is happy to help! 10 10 5 90.00% 5 5 Yes Yes Yes 95 Unnecessary Replies (10) 100.00% 100.00% 100.00% 100.00% 01/02/24 https://ui.attentivemobile.com/concierge/chat/MDQ6VXNlck1UVTJOanBoWTJGak56SmtZaTA0WkdObUxUUmlNVFF0T1Rka05pMDNORFUxTUdFMU1EazFaVGs9 Bomber Eyewear: Thanks forBruce sharing Nieves that. I appreciate 20your understanding!- 5 5 Yes Yes Yes 100 Escalations (5) 100.00% 90.00% 100.00% 100.00% 01/02/24 Birkenstock: Thanks for sharing that.Zehra -Our team works for our customers so the future. https://ui.attentivemobile.com/concierge/chat/MDQ6VXNlck1UVTRNREU2TXpRME1tTTNNbVF0WlRCa05TMDBOREZqTFRrM1pqWXROemxqTlRBNU9UZ3hZV1pq Aliyya 20on providing options 15 and variety 10 10I'll definitely pass this 15 along to the team 10 to consider in10 5 0 Yes Yes Yes 95 Drive to Purchase (5) 100.00% 90.00% 80.00% 88.89% 01/02/24 Yes Yes Yes 100 100.00% 100.00% 100.00% 100.00% 01/03/24 https://ui.attentivemobile.com/concierge/chat/MDQ6VXNlck5EVTFOVG95TURjeU5tWXlOaTFpTkRrM0xUUTNNemd0WWpRellTMDFaalZqWVdSa056RTJNekU9 Michael Todd Beauty: ThanksBruce for reaching Nieves out! I'm also 20 sorry to hear that. 15 Let me know10 if you're getting a specific 10 error message, 15can you share a 10 screenshot of your 10checkout page as 5 well? In the meantime, I'd like to hear your thoughts on this: https://birkenstock.attn.tv/sl/ioMnajzt https://ui.attentivemobile.com/concierge/chat/MDQ6VXNlck1qTTJOem8zTlRObU4yTTRaQzAyTVRkbUxUUTNZVGt0WVdVek1TMHpaalZsWVdFeVptUmpaRGs9 Prolon Life: I'm afraid our coupon Aliyyacodes Zehraare valid for 0 one-time use only. 15I hope this clarifies!- 5 Compliance 5 Yes Yes Yes 75 Inappropriate Language 100.00% 100.00% 100.00% 100.00% 01/03/24 https://ui.attentivemobile.com/concierge/chat/MDQ6VXNlck16a3lORHBsTlRsbFpXVTRZeTFqTURBM0xUUmtNek10WVRjeE9DMWxPREE1TW1NME56WTNNR1E9 GRANDE: You're welcome! Jezra Delfin- 5 Yes Yes Yes 100 Written Communication (15) 100.00% 100.00% 100.00% 100.00% Proper Resolution/Follow Up (10) Tone/Empathy (10) 90.00% 90.00% 80.00% 100.00% Customer Abandonment 100.00% 100.00% 100.00% 100.00% Total Score 96.50% 94.00% 90.00% 96.11% 10 10 10 10 5 Comment We should've sent the full wp temp. - And lookout for typos! D2P - A much closer match to what they were looking fo Issue ID - They were trying to get an idea of how long th Resolution (partial) - We needed to specifically mention