Omotayo Alade

I have three years of full-time experience in customer service, working as a support agent, quality assurance analyst, and team leader. Here are my top skills and how I've applied them:

• Customer Service - Chat and email ticketing systems such as Intercom, Zendesk, Jira, Notion, and Trello.
• Reporting - Creation of client business review decks with Google Slides and Google Sheets integration.
• Google Workspace - Google Docs, Google Sheets, Google Classroom, Google Drive, and Google Slides.
• Programming Language - Data processing with SQL and Apps Script within Google Sheets.
• Data Analytics - Data entry, dashboard creation, insight generation from data exploration, and analysis using Google Sheets and Python.
• Team Management - Development and administration of incentive and reward systems, quality assurance, coaching, training, scheduling, and support.