Omotayo Alade
$15/hr
Customer Support Specialist
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Ilorin, Kwara, Nigeria
- Experience:
- 3 years
Team Performance Tracker
12/25 - 12/31
Agent Name
Chukwuamaka Onyemah
Total Sends
Esc Rate
% Links
% Available
AST
Sends/hr
Quality
Week
No of Agents
Esc Rate
% links
% Available
AST
Sends/hr
Quality
Temitope Ajayi
768
7.42%
33.46%
99.18%
1.13
22.74
96.50%
10
85
11/13 - 11/19
N/A
6.21%
23.58%
98.95%
1.31
24.02
92.00%
Emem Nkantion
744
8.60%
25.81%
98.29%
1.07
23.59
97.50%
10
85
11/20 - 11/26
N/A
6.13%
23.70%
95.45%
1.26
25.04
93.00%
Aramide Williams
217
8.76%
34.10%
96.32%
1.30
22.39
99.00%
10
85
11/27 - 12/03
N/A
7.11%
27.11%
98.27%
1.07
33.25
93.50%
Itunuoluwa Olajide
862
6.84%
32.13%
98.16%
1.41
27.39
99.00%
10
80
12/04 - 12/10
N/A
7.70%
23.55%
96.35%
1.15
28.36
97.50%
Jessica Adarighofua
668
6.74%
36.68%
98.88%
1.44
28.15
100.00%
10
80
12/11 - 12/17
N/A
6.01%
25.17%
93.48%
1.34
19.45
91.00%
Becky Davidson
172
5.81%
30.81%
95.00%
1.10
30.18
94.20%
10
75
12/18 - 12/24
N/A
6.10%
24.04%
97.59%
1.26
23.60
85.00%
Chukwuamaka Onyemah
528
6.44%
23.30%
97.92%
1.10
19.05
96.50%
10
75
12/25 - 12/31
N/A
6.44%
23.30%
97.92%
1.10
19.05
96.50%
Ridwan Adebayo
541
8.69%
27.17%
98.75%
1.45
19.55
90.00%
10
60
Ridwan Adebayo
541
8.69%
27.17%
98.75%
1.45
19.55
90.00%
10
60
Joseph Oluwole
220
10.91%
28.18%
95.68%
1.12
23.11
96.50%
10
55
Week
Metric
Value
Esther Isokariari
698
7.59%
33.95%
96.00%
1.41
25.10
95.00%
10
45
05/22 - 05/28
Sends with Links
36.58%
Ude Okoro
96.50%
10
25
Barbara Adegbamigbe
98.50%
10
25
96.78%
130
85
Entire Team
5632
7.67%
30.66%
97.97%
1.25
23.81
Ticket Count Total Points
