Omosuwa Sylvia Agarajimah

Omosuwa Sylvia Agarajimah-| LinkedIn - | - Surulere, Lagos, Nigeria CAREER OBJECTIVE ● ● ● Energetic self-starter with experience in Virtual Assistance and Customer Service. Excels in providing exceptional service to clients, especially skilled in handling challenging customers. Seeking opportunities in Virtual Assistance and Customer Support. SKILLS AND CORE COMPETENCIES ▪ ▪ ▪ ▪ Time management Communication Resourcefullness Customer Service Teamwork Prioritisation Project Management Multi-Tasking Emotional Intelligence Problem-Solving Interpersonal Relationship Attention to detail Software Skills: Microsoft Office Suite, Google Suite, Canva, Trello, Notion, Zendesk EXPERIENCE Executive Assistant March 2022 - May 2023 Resort Savings and Loans plc – Lagos, Nigeria ● Coordinated travel arrangements for the CEO, including flights and hotel bookings. ● Managed supplies and inventory for the CEO's office efficiently. ● Planned and organized meetings, including sending out invitations, setting up the meeting room, and taking meeting agendas and minutes. ● Drafted reports and presentations as needed, leading to a 50% efficiency rate for the CEO. ● Skillfully managed administrative responsibilities for the office of the Managing Director including maintenance issues, incident reports, room transfers, handling confidential files and documents, and distribution of correspondence with outstanding feedback ratings. Customer Support Aug. 2023 – Present Fort Capital Limited ● Designing and editing engaging content for the company’s social media campaigns leading to a 45% conversion rate. ● Engaging customers and resolving complaints. ● Maintaining and updating customer records while expanding the company’s clientele. ● Pioneered the redesign of the company’s website in collaboration with other stakeholders. ● Creating and delivering presentations for Fort Capital’s external relations stakeholders. ACADEMIC QUALIFICATIONS University of Benin – Benin-city, Nigeria B.Sc, Education and Biology 2016 – October 2021 PROFESSIONAL MEMBERSHIP, TRAINING AND CERTIFICATION ▪ ▪ ▪ ALX Africa, Virtual Assistant Certification Jobberman, Nigeria Soft Skills Certification Global Strategy – LinkedIn Learning - LEADERSHIP AND VOLUNTEER ▪ ▪ Volunteer – Google Developers Group Member, Academic CDS Group - PERSONAL INTEREST ▪ ▪ Artificial Intelligence Business News Networking Research and Development Technology Entrepreneurship REFERENCES AVAILABLE ON REQUEST