Omoshalewa Adeosun

Omoshalewa Anike Adeosun| Customer Service Representative Lagos, Nigeria - - PROFESSIONAL SUMMARY _____________________________________________________________________ A highly adaptable individual with experience in virtual Assistance, brand marketing, and customer service; delivers great support, streamlines operations, and increases brand visibility to surpass client expectations and organizational objectives. PROFESSIONAL EXPERIENCE _____________________________________________________________________ Wema Bank Plc April 2020 – Till Date Customer service Representative Lagos, Nigeria        Interacted with consumers in person, on the phone, and via email, answering questions, providing product information, and resolving concerns in a timely and effective manner. Exhibited great communication skills by actively listening to and empathizing with client concerns, resulting in a high degree of customer satisfaction. Handled a high volume of client interactions while being calm and professional in stressful situations. Customer contacts were documented using a CRM system, assuring accurate and up-to-date records of customer exchanges and queries. Collaborated with internal departments to escalate complex issues to ensure speedy resolution and customer satisfaction. Met or exceeded performance indicators like response speed, customer satisfaction ratings, and sales targets on a consistent basis. Participated actively in training programs and professional development opportunities to improve product knowledge and customer service skills. Sanctuary Care Home December 2017- December 2022. Brand Marketing Coordinator/Content Creator Lagos, Nigeria.   Designed and implemented complete brand marketing strategies to increase brand awareness, engagement, and loyalty. Market research and competitor analysis were conducted to uncover opportunities and provide actionable insights to inform marketing strategies.       Collaborated with cross-functional teams such as product development, sales, and creative to ensure brand message and positioning were consistent. Oversaw the development and execution of marketing initiatives across several platforms, including digital, print, and social media. To optimize marketing efforts, I managed marketing budgets, evaluated campaign performance, and analyzed ROI. Continually refined target audience segmentation and tailored marketing messaging using data analytics and consumer insights. Monitored industry trends and emerging technologies to discover and capitalize on unique marketing opportunities. Mentored and guided junior marketing team members, establishing a culture of success. EDUCATION ______________________________________________________________________ Tai Solarin University of Education, Nigeria B.Sc. in Computer Science 2017 SKILLS ______________________________________________________________________            Customer Relationship Management (CRM) Problem-Solving Communication (Verbal and Written) Active Listening Empathy Adaptability Time Administration Collaboration and Teamwork Conflict Resolution Content Marketing Brand Strategy Development REFERENCES AVAILABLE ON REQUEST