Omoshalewa Adeosun

Design a site like this with WordPress.com Get started BrandSolutions360.com Versatile Freelancer: Expert in Customer Service, Brand Marketing, and Virtual Assistance omoshalewadeosun June 11, 2023 Uncategorized My name is Omoshalewa Adeosun, and I’m a skilled freelancer who specializes in customer care, virtual support, and brand marketing. With 3 years of expertise, I am committed to providing great service and assisting businesses in growing. My enthusiasm for offering excellent service, together with my expertise in brand marketing, make me an invaluable complement to any project. Services include: CUSTOMER SERVICE Responding to client inquiries and resolving problems in a timely and courteous manner Managing customer service tickets via several channels (email, chat, and phone) Giving product/service information and troubleshooting help Building long-term partnerships and ensuring client satisfaction VIRTUAL ASSISTANCE Email management, appointment scheduling, and calendar organization Data entry, document formatting, and file organization are examples of administrative jobs. Conducting research on the internet, competitor analysis, and market research Helping with travel arrangements and event planning BRAND MARKETER Creating and implementing brand strategies to increase market presence Developing interesting content for websites, social media, and marketing campaigns Conducting brand audits and competitive research in order to find opportunities Managing social media accounts, analyzing stats, and monitoring engagement. BREAKDOWNS OF MY WORKS: (CUSTOMER SERVICE) One of the most prominent customer service case studies I’ve worked on included a E-commerce client who was experiencing high customer discontent and a big spike in bad reviews. I highlighted numerous significant areas for improvement after analyzing the scenario, including response time, personalized communication, and issue resolution. To overcome these concerns, I used the following strategies: I established an effective ticketing system to ensure that all customer inquiries were immediately addressed and no requests were neglected. This enabled us to cut response times by half and give consumers with rapid assistance. I recognized the significance of personalized communication in resolving consumer complaints. I taught the customer service crew how to empathize with consumers and actively listen to their concerns and deliver unique answers. We were able to create rapport and make clients feel valued and understood as a result of this. Instead of waiting for clients to contact me with difficulties, I took a proactive approach by conducting regular follow-ups to assure their pleasure. This proactive approach assisted us in identifying and resolving issues before they escalated, resulting in a considerable decrease in customer complaints. The outcomes of these tactics were astounding. We saw a significant boost in customer satisfaction scores and a decrease in negative reviews within three months. Furthermore, client retention rates climbed by 20%, demonstrating that our efforts to create long-term consumer loyalty were successful. We were able to improve the client’s customer service reputation, increase customer satisfaction, and contribute to their overall business performance by establishing streamlined processes, personalized communication, and proactive issue resolution. VIRTUAL ASSISTANT As this client’s virtual assistant, I was in charge of many administrative tasks, streamlining their operations and offering significant support. Here are some of the main jobs I handled: I maintained the client’s schedule by organising meetings, appointments, and conferences, ensuring that no conflicts occurred, and providing timely reminders to keep them on track. I maintained the client’s email inbox effectively, filtering and prioritising messages, replying to normal queries, and marking significant emails that needed their attention. On their behalf, I maintained a professional and timely email communication system. I handled all travel arrangements, including arranging flights, hotels, and ground transportation, ensuring that the client had a pleasant vacation experience. I also created thorough itineraries, complete with meeting schedules and pertinent documentation. I devised a simplified technique for organizing and managing electronic and physical documents to ensure simple recovery of critical data when needed. This involved the creation and maintenance of digital folders, the implementation of naming rules, and the use of cloud storage systems. OUTCOME AND IMPACT By managing administrative obligations efficiently, I considerably reduced the client’s workload and allowed them to focus on their primary business activities. My virtual assistance services had the following impact: By handling administrative responsibilities, I was able to save the customer many hours per week. The adoption of simplified systems and processes resulted in enhanced efficiency in calendar management, email correspondence, document organization, and research, resulting in a more streamlined and organized client’s daily operations. With my assistance, the client saw increased productivity and a better work-life balance. I played a critical part in optimizing the client’s operations, allowing them to focus on their core skills and achieve their business objectives by managing administrative obligations and providing critical support. BRAND MARKETING I’d like to share a great brand marketing campaign that I worked on for a fashion client. The goal of this campaign was to raise brand awareness, drive website traffic, and ultimately improve sales. The following are the campaign objectives, strategies used, and results obtained: OBJECTIVES The major goal was to increase the visibility and recognition of the client’s brand within the target market. We sought to increase website visitors significantly in order to increase the client’s online presence and prospective consumer base. Finally, the campaign’s goal was to translate increasing brand awareness and website traffic into meaningful sales growth. We made use of appealing graphics and compelling ad language emphasizing the fashion products’ distinctive selling characteristics. We selected relevant fashion influencers with a large following and collaborated with them to promote the client’s brand. Sponsored content, product evaluations, and freebies were used to harness the influencers’ influence and broaden the brand’s reach. To engage the client’s existing customer base and new leads, we designed a focused email marketing campaign. This featured personalized email newsletters, unique offers, and product recommendations. TECHNIQUES EMPLOYED We used social media channels like Facebook, Instagram, and Twitter to produce visually appealing and engaging adverts that were tailored to the client’s preferences and Recommendations to boost repeat purchases and conversions. OBTAINED RESULTS The campaign raised brand recognition dramatically, as seen by a 35% rise in social media followers, increased interaction on posts, and an increase in brand mentions and shares across several platforms. The targeted advertising efforts and content marketing strategy increased website traffic significantly. During the campaign, website visits increased by 40%, with a noticeable rise in both new and returning visitors. The campaign’s combined efforts resulted in a 25% increase in sales over the campaign time. Influencer collaborations, email marketing, and targeted adverts all helped to convert website visitors into paying consumers. Overall, the brand marketing strategy was successful in meeting its objectives. Significantly raising brand recognition, causing a considerable increase in website traffic, and ultimately converting those efforts into meaningful sales growth. We effectively positioned the client’s brand in the fashion industry and promoted its growth and success by developing a complete and integrated marketing approach. TESTIMONIALS “It was a pleasure to work with Omoshalewa Adeosun.” Their customer service abilities are outstanding, and they consistently went above and beyond to assure our clients’ satisfaction.” – Customer A “Omoshalewa Adeosun” demonstrated excellent organizational skills and attention to detail as a virtual assistant.” They were a dependable and important asset to our team.” – Customer B “Working with “Omoshalewa Adeosun” as our brand marketer has been an absolute game-changer for our business. Their expertise, creativity, and strategic approach have made a significant impact on our brand’s growth and success. – Customer C CONTACT INFORMATION Phone: - Email:- Share this: Twitter Facebook Like this: Like Loading… Leave a Reply Enter your comment here BrandSolutions360.com Blog at WordPress.com. %d bloggers like this: