Omosefe Osazuwa

OMOSEFE ALBERT OSAZUWA No 15 Light house estate orchid road lekki lagos NIGERIA •-- Personal statement Dedicated Network engineer with experience of service delivery in network design, escalation support, network administration, hardware repairs and system administration. Skilled in delivering technical support, managing network operations and maintaining enterprise wide area networks across multi-platform to ensure high uptime. Knowledgeable and dedicated with extensive experience in Microwave radios such as Ubiquiti and Tplink. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skills Complaint resolution Technical support Ability to carry out tasks independently without supervision Willingness to learn Microsoft Excel, Word and PowerPoint Excellent communication skills, both written and verbal Employment History FIELD SERVICE ENGINEER – BLUNET INTERNET SOLUTIONS ( September 2022 – Present) Repair, Troubleshoot and maintenance of all LTE, PTMP devices Installations of PTMP services ( Ubiquiti radios) Installation and configuration of Access points Excellent knowledge of Networking Fundamentals of LAN/WAN. Configuration of TCP/IP and troubleshooting • Troubleshoot and resolve applicable customer complaints. Proactive monitoring of all services to deliver 99.9% availability. I ensure that there is no course to revisit sites deployed within 6months. Provide proactive technical solutions on network issues escalated. 90% implementation of the annual maintenance plan All resolvable issues (within control) are resolved within the specified OLA time. Technical operations(NYSC) - 4G kamison Engineering, Lagos Nigeria (OCTOBER 2021 – August 2022) Achievements and responsibilities: My speedy handling skills have helped reduce wait times by 20% and i know ease of communication would be part of your core offering to your clients and organization i would love to help reach new levels of success in this key aspects. Devised and implemented a new filing and indexing system for files, resulting in greater ease of access and a more time-efficient process Diary management, typing correspondence and documents, creating presentations and creating meeting minutes IT SUPPORT OFFICER DELAGO, Lagos Nigeria (February 2019 – November 2020) Achievements and responsibilities: •Monitoring and maintaining networks and servers. •Upgrading, installing and configuring hardware and software to meet company objectives. • Ip and security protocols prevent potential threats. •Creating user accounts and performing access control. • Installing of Access points •Documenting the processes, as well as backing up and archiving data. •Designing and implementing efficient end-user feedback and error reporting systems. •Supervising and mentoring IT department employees, as well as providing IT support. •Keeping up to date with advancements and best practices in IT administration. IT OFFICER SABITEX hotel, Lagos Nigeria (October 2016– May 2017) Achievements and responsibilities: : •Monitoring and maintaining networks and servers. •Upgrading, installing and configuring hardware and software to meet company objectives. • Ip and security protocols prevent potential threats. •Creating user accounts and performing access control. • Installing of Access points • Performing diagnostic tests and debugging procedures to optimize computer systems. •Documenting the processes, as well as backing up and archiving data. •Designing and implementing efficient end-user feedback and error reporting systems. •Supervising and mentoring IT department employees, as well as providing IT support. •Keeping up to date with advancements and best practices in IT administration. Education CCNA – In view AMBROSE ALLI UNIVERSITY (September 2011– April 2018) B.SC Political Science EDO COLLEGE (September 2005 – June 2011) SSCE References BARRISTER TOM IZUKA PATRICIA- Osazuwa Albert-