Omoruyi Jude

KELECHI JUDE OMORUYI PERSONAL DETAILS vulica ighara luchenka, 11, 220004 Minsk-, - Date of birth: April 26, 1997 Gender: Male Nationality: Nigerian EDUCATION Computer Science (Bsc) Ambrose Alli University, Ekpoma Web Development Also Tech Computers, Benin CERTIFICATES Customer Relationship Managment Slack Project Managment Communication Management EMPLOYMENT Customer Relationship Manager Nov 2015 - 2017 whogohost, Lagos, Nigeria Developed and implemented CRM strategies to enhance customer engagement and retention. Segmented customer's database, analyzed data to identify trends, opportunities, and areas of improvements for targeted marketing and personalized experiences Collaborate with operations, marketing, and customer support teams to enhance service personalization. Integrated new CRM technologies to improve customers interaction and also ensured compliance with data protection regulations. Personal Assistant 2018 - 2021 Lion Taxi Record-keeping, filling, and data entry related to drivers, vehicles, and business operations. Monitored regulatory compliance and assist with licensing, permits, and documentations. Supported HR functions including driver onboarding, payroll coordinations, and contract management. Public relations officer Gold Royale Civic Event Center, Ekpoma Developed and implemented strategies to improve company's brand and reputation. Built and maintained a good relationship with media, influencers, and industry partners. This resume is made with Jobseeker.com. 2021 - 2023 Tracked and analyzed PR campaign effectiveness and provide reports to management. Responded to public inquiries, media requests, and customer feedback professionally. Planed and executed marketing events, shows, and VIP experience. SKILLS Proficiency in administrative tools (Microsoft Office, Google Workspace) Familiarity with communication tools (Slack,Zoom) Discretion and ability to handle confidential information Experience with CRM software (Asana) Email and calendar management Proactive and solution-oriented mindset LANGUAGES English Yoruba Russian Igbo This resume is made with Jobseeker.com.