Omorinsola Jimoh

Omorinsola Jimoh 32,Divine Favour Estate, Aroro makind,Ibadan, Nigeria Professional Summary Dedicated Virtual Assistant and Customer Support professional with experience handling inbound customer inquiries, scheduling appointments, and managing CRM records. Skilled in communicating service information, coordinating with teams to resolve customer issues, and maintaining accurate scheduling details. Experienced with helpdesk systems such as Zoho Desk and committed to providing excellent customer experiences. Key Skills  Inbound Customer Support  Appointment Scheduling  Dispatch Coordination  CRM & Ticket Management  Email & Chat Support  Customer Complaint Resolution  Data Entry & Record Management  Strong Written and Verbal Communication  Microsoft Office (Word, Excel, PowerPoint) Professional Experience Virtual Assistant / Customer Support (2022 – Present)  Respond to customer inquiries through email and chat in a timely and professional manner.  Assist customers with service-related questions and provide clear explanations.  Schedule and confirm appointments while ensuring accurate customer information.  Maintain organized records of customer interactions in CRM systems.  Coordinate with internal teams to resolve customer complaints efficiently. Customer Support Specialist Profundis Farm | 2022 – 2024  Responded to customer inquiries via phone, email, and chat with a 98% satisfaction rate.  Managed complaints and resolved issues efficiently, reducing response time by 30%.  Trained new team members on CRM tools, and company policies.  Customer Support Associate Bitmol Solar Company | 2022 – 2025  Provided daily support to clients, addressing questions, concerns, and feedback.  Assisted in implementing a new CRM system, improving workflow efficiency.  Consistently met or exceeded team KPIs for response time and customer satisfaction. Education B.Sc. Agricultural Economics and Extension Olusegun Agagu University of Science and Technology – 2024 Certifications Techcrush Academy – Virtual Assistant Training Express Tech Academy – Customer Support & Digital Skills