Omonze Isokpehi

ELIFE OMONZE ISOKPEHI Lagos, Nigeria Contact details:- - EXECUTIVE SUMMARY A results-driven customer care professional with four years of extensive experience and expertise in client relations, conflict resolution, and project management. Known for my ability to provide exceptional service, manage client relationships, and deliver optimal solutions. Proficient in CRM systems, customer processes, and effective communication. Committed to excellence, possessing strong organizational and time management skills. EDUCATION National Open University of Nigeria, Nigeria ● M.Sc. Mass Communication (In View) 2023 - 2026 National Youth Service Corps (NYSC) ● 2018 - 2019 Nasarawa State University, Nigeria ● B.A. English Studies 2012 - 2016 PROFESSIONAL AREAS OF EXPERTISE ● Client Retention ● Conflict Resolution ● Project Management SKILLS ● ● ● ● Strategic Leadership Problem-Solving Project Management and Implementation Strong Organizational Skills ● Languages: Hausa (Fluent), English (Fluent), Yoruba (Basic) ● Microsoft Office Proficiency ● Time Management RELEVANT PROFESSIONAL EXPERIENCE AIICO Capital Executive Assistant to the Managing Director April 2023 - August 2023 ● Supported the Managing Director as the primary point of contact for internal and external stakeholders. ● Managed calendars, scheduled meetings, and coordinated travel arrangements. ● Tracked and reported daily expenses, prepared periodic reports, and ensured efficient office supply inventory management. ● Facilitated internal and external communication by formatting memos, emails, presentations, and reports. ● Captured meeting minutes, screened calls, and managed correspondence distribution. ● Established and maintained an organized office filing system. CIG MOTORS CO LTD Executive Assistant July 2020 - January 2021 ● Acted as a pivotal point of contact among executives, employees, clients, and external partners. ● Efficiently managed information flow, calendars, and meeting arrangements. ● Oversaw travel and accommodation logistics, tracked expenses, and generated reports. ● Performed office management tasks, including supply inventory maintenance. ● Formatted various communications, took meeting minutes, and handled phone calls. ● Established and maintained an effective office filing system. RGS WORLDWIDE (HUAWEI TECHNOLOGIES LTD) NOC Help Desk October 2019 - June 2020 ● Managed ticket assignment and diligently followed up on each case to meet service level agreements (SLAs). ● Tracked and followed up on incidents, liaising with different departments and customer NOCs. ● Collaborated with field and transmission engineers to ensure site visits and resolution of issues. ● Closed tickets upon receipt of root cause analysis (RCA) updates. ● Coordinated preventive maintenance and exercise completion through ticket creation. BLUECHAP NIG LTD (GLOBACOM NIG.) NOC Help Desk June 2019 - September 2019 ● Monitored sites, responding to alarms and outages (Tech: 2G, 3G, LTE). ● Created tickets for events and escalated issues to field teams and management. ● Ensured efficient coordination with field and transmission engineers for RCA updates and issue resolution. ● Closed tickets after receiving RCA updates. ● Managed ticket creation for field engineers, supporting preventive maintenance and follow-up. VOLUNTEERING ACTIVITIES ● School GirlHubAfrica: Opportunities and Empowerment for Young Girls ● Cervical Cancer Foundation: Cancer Awareness Programme for Women of all Ages ● Change Maker: Community Development ● Flourish Africa: Empowerment Platform for Women ● WIMCA: Women Empowerment in Career and Business ● ACTIVISTA: Social Justice, Gender Equality, and Poverty Eradication