Omolola Popoola

I am Lola popoola. A customer support specialist and Executive assistant. I have 2 years experience in customer support. I can effectively and efficiently use CRM tools like hubspot and fresh desk to nuture and support customers .

I have been with Digital witch since the beginning of this year as their customer support rep and I've been able to manage large amounts of incoming phone calls,emails ,and chats .

2.Generated sales leads.

3. Identified and assessed customers needs to achieve satisfaction thereby retaining almost 80% of our customers

4. Handled customer complaints,provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution which has brought about 50% increased referrals from out existing customers.

5.Took the extra mile to engage customers there by increasing satisfaction rate to a mind blowing 90% .

I use project management tools like trello, Asana, monday.com confidently to execute project for my client as a virtual assistant. I manage my clients calendar well making sure there's no clash , I manage his emails, I schedule and book appointments using pick time , I use Google suite efficiently, I manage his travel itinerary , I book his flights and accomodations using Airbnb, booking.com .I have knowledge about email marketing tools like lemlist , I use Apollo for lead generation. I stack my tools using flowva . I communicate with my team members using slack , I use loom to record videos showing clients what I can do . To crown it all, all I'm trying to say is I'm good at my job and can use project management tools, CRMs, booking/ rental platforms and everything you need to use to be a successful customer support rep,well .