Omolara Olumoko

Omolara Abosede Olumoko Customer Service Officer- - Lagos, Lagos 200223 28/07/1995 Nigerian PROFESSIONAL SUMMARY Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. SKILLS Performance Monitoring Product Knowledge Call Center Experience CRM Software Problem Solving Written Communication Attention to Detail Quality Assurance Effective Communication Social Media Management EXPERIENCE CUSTOMER SERVICE OFFICER, Lagos, Lagos Ecobank Nigeria Limited , December 2022-Present - Providing excellent customer service to clients by assisting them with their transaction-related inquiries, concerns, and requests. -Resolving transaction-related issues and discrepancies promptly and effectively to ensure customer's satisfaction. -Responding to customer's inquiries and complaints in a timely and professional manner. -Resolving customer's issues and providing solutions to customer's inquiries. -Providing customer's service support for online banking and mobile banking and also assisting customer's with account maintenance and account opening. - Monitoring customer's accounts for suspicious activities and also maintaining customer's records and updating customer's information. EXECUTIVE ASSISTANT, Ibadan, Oyo state Code Garage Africa (NYSC), December 2021-October 2022 • Provided administrative support services such as preparing reports, transcribing meeting minutes, conducting research. • Demonstrated proficiency in calendar management, scheduling and coordinating executive-level meetings. • • • Coordinated executive calendar by scheduling meetings with appropriate parties and confirming availability. Resolved customer inquiries or escalated issues accordingly according to established protocols. Assisted with event planning by making travel arrangements and reserving venues when necessary. EDUCATION CERTIFICATION IN IT SUPPORT SKILLS(CUSTOMER SERVICE SUPPORT), Lagos , Lagos Digital Witch Support Team, May 2024 GPA 8 HIGHER NATIONAL DIPLOMA IN FOOD SCIENCE AND TECHNOLOGY , Saki, Oyo state The Oke-Ogun Polytechnic , June 2021 REFERENCES References available upon request LANGUAGES • English Advanced • Yoruba Advanced