Omolara Chukwuka

Omolara Chukwuka VIRTUAL ASSISTANT Professional Summary Organized and detail-oriented professional with strong administrative and communication skills. Proficient in managing schedules, handling correspondence, and utilizing various software tools to streamline operations. Adept at working in a virtual environment with minimal supervision. Passionate about leveraging my skills to support businesses in improving their efficiency and productivity as a Virtual Assistant. Employment History Personal Profile Lagos, Lagos State, Nigeria -- Freelance Administrative Support, Remote 08/2024 • Managed email correspondence for small businesses, ensuring timely responses and follow-ups. • Organized and maintained digital calendars for clients, scheduling meetings, and appointments. Skills Communication Skills • Prepared and formatted documents for various projects, ensuring accuracy and professionalism. • Conducted research and compiled data for business reports and presentations. Microsoft Office Volunteer Admin Assistant, Igbogila Primary Health Centre Customer Service 01/2017 - 12/2019 Fast Learner Ability to work in a team Adavance Analytical Thinking Skill Ability to Multitask • Assisted in the sensitization of over 70 pregnant women, recording meeting minutes and dictations to ensure accurate documentation of critical health information. • Maintained detailed records of patient data, including gestation periods, blood sugar levels, and HIV status. Performed essential bookkeeping tasks, supporting the prenatal support program with accurate financial records. Effective Time Managment • Prepared and organized materials for antenatal lectures, contributing to an engaging and informative learning environment. Critical thinking and problem solving • Managed incoming calls, messages, and patient follow-ups to ensure effective communication and appointment adherence. Team leadership • Upheld patient confidentiality and handled office equipment for administrative tasks, enhancing the overall efficiency of the program. Time management Client Relationship Manager Organizational skills Diya Fatimilehin & Co. Estate Surveyors and Valuers 11/2015 – 02/2018 Customer service Streamlined valuation report delivery, cutting turnaround time by 15% and boosting client satisfaction. Data entry • Implemented a market intelligence system, positioning the company as an industry leader. Social media management • Built strong client relationships, increasing repeat business by 20%. Email management • Secured high-profile briefs, driving a 25% revenue boost in the valuation department. Research skills • Reviewed practices for quality assurance, ensuring maximum client Calendar management satisfaction. • Resolved client complaints promptly, maintaining a 90% retention rate. Project management • Conducted surveys to improve client satisfaction and recommended Bookkeeping enhancements. • Managed the CRM system to optimize customer interactions and processes. Sales Executive, Vee’s Enterprise 01/2012 - 01/2014 Delivered excellent customer service, addressing inquiries and enhancing the shopping experience. • Monitored inventory levels, restocked items, and communicated needs to the manager. • Reviewed balance brought forward to establish the day's financial foundation. • Maintained detailed sales records, summarized daily financial performance, and issued accurate receipts. • Generated daily sales reports, highlighting top products and areas for improvement. • Supported store operations by running errands and staying informed about market trends Education B.Sc. (Hons) Economics, Adekunle Ajasin University, Akungba Akoko, Ondo state 01/2009 - 09/2013 Certification IT Support and Virtual Assistant, Digital Witch support Community 11/2023 Short Term Rentals, Digital Hospitality Hub 03/2024 Advanced Lead Generation, LinkedIn Learning 12/2023 Customer Service: ( Serving Customers Through Chat and Text), LinkedIn Learning 12/2023 Customer Service: ( Problem Solving and Trouble Shooting), LinkedIn Learning 12/2023 Negotiating Skills, LinkedIn Learning 12/2023 Customer Service: ( Problem Solving and Trouble Shooting), LinkedIn Learning 12/2023 Tools and Technology Email: Gmail, Outlook Calendar Management: Google Calendar, Calendly Document Management: Microsoft Office, Google Workspace Project Management: Trello, Asana Communication : Slack, Zoom, Microsoft Teams