Omolara Aidi
$20/hr
Customer Service Representative | Inbound Call Support | Troubleshooting | Remote Support Specialist
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Lilburn, Ga, United States
- Experience:
- 3 years
OMOLARA AIDI
Atlanta, GA
PROFESSIONAL SUMMARY
Customer Service and Customer Success professional with 3+ years of experience delivering
high-volume support, driving customer engagement, retention, and satisfaction (CSAT).
Skilled in inbound call handling, SLA performance, troubleshooting, and remote support.
CORE SKILLS
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Customer Service
Inbound Call Handling
Customer Satisfaction (CSAT) & NPS
First Call Resolution (FCR)
SLA Compliance
CRM Systems
Troubleshooting
Remote Work
Communication
Problem Solving
PROFESSIONAL EXPERIENCE
Customer Service / Customer Success Specialist – Piedmont Eastside Medical Center (Jan
2023 – Present)
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Handled 40–60+ daily inbound customer interactions
Maintained 95%+ SLA compliance
Improved CSAT and reduced repeat inquiries by 25%
Guided customers step-by-step through issue resolution
Customer Service Representative – Bank of the West (Jul 2021 – Dec 2023)
● Managed 50+ daily inquiries
● Improved turnaround time by 35%
● Maintained high customer satisfaction
Customer Service Representative – DCH Regional Medical Center (Oct 2019 – Jul 2021)
● Supported 500+ users
● Reduced recurring issues by 25%
EDUCATION
M.S. Information Technology – Kennesaw State University
B.S. Respiratory Therapy – University of Texas Health Science Center
