OMMAN MANSOOR
Customer Service Representative
EDUCATION
PERSONAL BACKGROUND
2+ Years of experience as a dedicated
Customer Service Representative and
Sales Executive. I am motivated to
maintain customer satisfaction and
contribute to company success. Aiming to
use my proven skills to effectively add to
the benefit of the company.
CONTACT
Cell:-
WhatsApp:-
Email:-Address: 52-C DHA Phase 1 Lahore
Cantt
SKILLS
I possess seasoned skills in:
CRM systems, SaaS, Salesforce, Bliss,
Zendesk, Jira, Teamdot, Chronicle, Grafana,
Terra, Periscope, Microsoft Office, Vicidial
ADDITIONAL INFORMATION
Seeking for an opportunity to utilize my
skills and to develop myself to gain
experience in a professional environment.
Hardworking with leadership attitude and
committed in achieving the goals.
Excellent written and verbal
communication skills.
Ability to Work under Pressure.
Problem-Solving skills.
Customer complaint resolution skills
Punjab Group of Colleges
Intermediate - FSc. Pre-Engineering (2015 - 2017)
University of Management and Technology
Bachelor of Accounting and Finance -)
WORK EXPERIENCE
Vceela
Managing social media platform of Vceela
Resolving queries and assisting customers regarding
order tracking, booking, refunds and cancellations.
Looking after operations and backed-end of Vceela.
Dealing with B2B and B2C concerns.
Upwork
Doing freelance projects for Customer Support(Phone
Calls, Email & LiveChats).
Customer Service Representative - October 2019 to Dec
2020
Mindbridge - Lahore
Promptly responding to customer queries via Email and
LiveChat.
Consistently improve customer satisfaction through
expert resolution.
Familiar with CRM systems and SaaS like
Salesforce(Knowledgebase), Bliss, Zendesk(Zopim).
Resolving and escalating tickets as per SLA
Customer Sales Executive - Feb 2019 to August 2019
Wolf Technology Services - Lahore
Answered daily calls from customers in a high-volume
call centre regarding service problems, product order
progress and other concerns.
Make service changes, recommend service options,
and schedule installations for phone, television cable,
and internet lines.
Identifying the actions necessary in order to obtain
the results needed by the customer.
