Omer Shahzad

Omer Shahzad Mobile:------------- Email- Address:--------------- Marital Status: Married Date of birth: --------------- Summary A performance driven, experienced and self motivated professional having diverse experience of working in banking and Information Technology industry. Highlights / Skills Strong Relationship Management and Customer Services Skills Sound Leadership Skills Good Understanding of Business process Re-engineering. Project Management Strong Communication Skills Ability to Multi-task and perform under pressure Sound analytical and problem solving Skills Microsoft O365 Specialist Professional Experience Apr 11 – To-dateFreelancer (Self Employed IT professional) Microsoft Office 365 Support Specialist Provide world-class customer experience with every interaction. Engage and empathize with customers to support and resolve technical issues through completion. Develop, foster and maintain highly effective customer interaction. Support installation, configuration, and support of Microsoft Office 365 on various platforms. Accurately document all work performed through ticketing system including details and outcomes. Ensure accurate and timely resolution of all assigned issues. Escalate product bugs or irresolvable cases. Update O365 licenses, subscriptions and user management as necessary. Collaborate with team members to enhance the customer experience. Increase engagement with O365. Share knowledge amongst the Microsoft support program community via solution documents, social media, technical communities and training recommendations. Participate in product testing, tool building and pilot new projects. Feb 15 – Apr 17Dubai Islamic Bank, Abu Dhabi, UAE Customer Lifecycle Management Advisor (Consumer Finance) Identifying the potential customers and securing the sale by providing them with recommendations on products offered by the bank. Preparing / presenting product plans for approval by Country Credit Committee as and when need arise. Ensuring complete customer satisfaction and making sure that customers are aware of and understand the product that best meets their requirement. Resolve customer issues within the scope of existing service level agreements. Determine fraud trends by analyzing accounts and transaction patterns. Identify fraudulent transactions and make arrangements to cancel them from further processing. Mar 12 – May13 United Bank Ltd, Lahore, Pakistan Relationship Manager (Commercial Centre) Preparation and presentation of credit proposals to Country Head / Country Credit Committee of the bank to seek approval for business loan applications of the customers. Reviving existing relationships and formulate different marketing / sales strategies in order to bring about beneficial fresh relationships / new to bank customers for the bank. Achieving assigned revenue generations target by keeping close connections with key business players. Oversee credit proposals made by team of Relationship Associates for commercial segment of the bank by evaluating customer’s business potential. Prepared MIS reports for top management in order to assist them in making decisions. Jun 08 – Oct 11Silk Bank Ltd, Lahore, Pakistan Relationship Manager (Small Medium & Commercial Group / Middle Market) Maintained existing portfolio and acquired fresh prolific business for the bank, achieving 200% of revenue generation target. Thoroughly analyzing market trends and business strategies of prospective customers in order to book fruitful and beneficial relationship for the bank. May 05 – Jan 08Argos Direct, Stafford, United Kingdom Customer Service Advisor (Call Centre Team) Duties include resolving both web-based and telephonic queries of the valued customers. I achieved assigned targets by taking new sales orders, arranging Refunds / Compensations, Reinstates, Reporting Discrepancies, Corresponding with Customers and assisting other functions of the business. Working at Argos sharpened my team-working skills and strengthened my communication skills by dealing with customers in a professional and efficient manner at all times. IT Skills Microsoft O365 Specialist (SharePoint, Exchange online, Ms Teams, Power Shell, Office Applications etc), Sound Business process Re-engineering and Word Press skills. Familiar with Visual Basics 6. Education Staffordshire University, Stoke-On-trent, STAFFORDSHIRE, united Kingdom Master of Business Administration, 2008 Major: General / Business Administration (MBA Thesis / Dissertation: “Banking System in Pakistan”) Staffordshire University, Stoke-On-trent, STAFFORDSHIRE, united Kingdom Bachelor of Science (Hons) in Computing, 2004 Major: Computing Activities and Interests Sports- I am particularly fond of Cricket, Football and Table Tennis. Traveling- I just love to travel. I traveled across Europe, Great Britain and the Middle East. I always wanted to see different places and meet different people and I was lucky enough that I explored most of Europe as it offers great architecture along with unforgettable cultural experience. References References are available upon request.