OPUTE OMENA
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Email Address:-
LinkedIn: https://www.linkedin.com/in/omena-opute
SUMMARY:
Dedicated administrative professional passionate about driving organizational success. Proven expertise in office administration, communication, and client relationship management. Adept at maximizing efficiency through strategic support and proactiveness.
PROFESSIONAL EXPERIENCE:
Administrative Manager | Grand Star Academy | [2018 – 2022]
Grand Star Academy is an educational institution that gives Nursery, Primary and Secondary education to pupils and students.
Orchestrated the implementation of streamlined administrative processes, resulting in a 15% reduction in operational costs and enhancing overall efficiency.
Directed and mentored a cross-functional team of 20 employees, fostering collaboration and achieving project success, evident in a 20% increase in annual revenue.
Spearheaded the integration of new software and technologies, elevating productivity and project delivery to an 80% improvement.
Oversaw day-to-day operations, ensuring a 95% efficiency rate and consistently delivering high-quality services to meet organizational objectives.
Utilized SAGE accounting software to create and manage financial reports, contributing to a 30% improvement in financial management and reporting accuracy.
Administrative Officer | Rotem Resources | [2017 – 2018]
Rotem Resources is an engineering services company that provides construction and consulting services.
Established an efficient automated software system, increasing output by 60%.
Led a cross-departmental team, boosting collaboration and productivity by 30%.
Streamlined budgets through thorough analysis, identifying and implementing cost-saving initiatives, reducing annual expenses by 20%.
Optimized budgets, identifying 40% cost-saving opportunities.
Liaised with vendors, reducing supply costs by 10%.
Resolved internal conflicts, fostering a 100% peaceful working environment.
Customer Relationship Officer | PrimeWash Limited | [-]
PrimeWash is a fully automated company that provides cleaning, fumigation, dry-cleaning and laundry services to the elite.
Enhanced customer satisfaction, resulting in a 30% rise in positive feedback.
Gathered users feedback and implemented changes for continuous improvement.
Scheduled a streamlined onboarding process for new customers, reducing time-to-value by 40% and increasing customer satisfaction scores by 20%.
Managed customer accounts and databases with a CRM system.
EDUCATION:
Master of Science in Economics | University of Port Harcourt | 2016
Bachelor of Science in Economics | University of Port Harcourt | 2011
COMPETENCE:
Administrative coordination
Proficient in office software and administration tools
Decision-making
Excellent interpersonal and communication abilities
Strong problem-solving skills and attention to details
Ability to multitask.
Ability to work with minimal supervision, prioritize tasks and meet deadlines.
KEY TECHNICAL SKILLS:
Microsoft Office, Word, Excel, PowerPoint | Google Workspace, Gmail, Sheets, Docs, Slides, Forms | Communication, Google Meet, Microsoft Teams, Zoom, Slack | Design, Canva | Project Management, Trello, Asana | CRM, ClickUp, Monday.com | AI, Chat GPT, Google Bard, Microsoft Bing | Calendly
CERTIFICATIONS:
Google Project Management Certificate | Google x Coursera | 2024
Project Management Certificate | Great Learning Academy | 2023
Operations Management Certificate | Great Learning Academy | 2023
Customer Relationship Management Certificate | Great Learning Academy | 2023
Business Process Management Certificate | Great Learning Academy | 2023
Engaging Stakeholders for Success Certificate | Cisco Networking Academy | 2023
Data-Entry Certificate | Data-Entry Academy, Accountinghub Nigeria | 2023
