Omar Roman

 OMAR ROMAN POS Support and IT Professional PROFILE Experienced and results-driven professional with more than 18 years experience in ever-changing technical environment. Extensive skills and aptitude in hardware infrastructure, networking, troubleshooting, installation and application maintenance. Proven track record in supporting company operations through effective issue resolution through application of technical solutions and problem-solving skills. CORE COMPETENCIES Configuration, repair, test, installation, connectivity, diagnostics and maintenance of Point of Sale (POS) terminals and IT infrastructures. Programming Languages, Operating Systems and MS Office Set-up and configuration of technical infrastructures and peripherals. Hardware and Software installation and network administration Implementation of technical solutions and diagnostic techniques. PROFESSIONAL EXPERIENCES Point-of Sales (POS) Repair Supervisor January 2015 – June 2016 Equitable Computer Services, Binondo Manila Improved existing support and repair strategies through problem recognition, functional testing, isolation and resolution techniques Handled technical problems and maintenance of POS terminals Optimized test and repair solutions to meet SLA repair delivery Provided mentoring and upper level support to POS Repair Staffs Assisted POS Manager with ongoing operational task and special projects POS Repair Engineer November 2004 – January 2015 Equitable Computer Services, Binondo Manila Diagnosed problems and configured Hypercom terminal and VeriFone terminals Troubleshoot, tested and repair POS terminals Assisted in implementation of POS system upgrades and applications Delivered statistical information and inventory reports Coordinated with Regional Support regarding technical product issues POS Field Engineer November 2003 – November 2004 Equitable Computer Services, Binondo Manila Installed and deployed POS software and equipment at assigned merchant location Delivered periodic preventive maintenance routine repair and modifications to equipment Evaluated technical issues and solved customer concerns Provided continuity of customer operations and high levels of customer satisfaction MIS Staff/ Programmer August 2000 – September 2002 Allegro Pacific Philippines, Parañaque City Designed, tested and implemented company-wide IT programs and solutions Provided program support and technical assistance to users Developed and maintained IT service documents and modifications made to the system Managed and controlled inventory of all hardware and software components and equipments Handled network hardware and software installations Installed and tested security patches and upgrades Computer Operator/ Programmer Saudi Aramco, K.S.A. August 1996 – August 1997 Achieved modifications to the existing programs and systems using COBOL/CICS Delivered support to ERP operations and escalated issues that needed attention Handled PC troubleshooting, maintenance and upgrades