OMAR RODRIGUES DA SILVA
Mobile: --https://www.linkedin.com/in/omar-rodrigues-da-silva
Brazilian, married, 2 daughters
Senior IT Executive
Responsible for IT Operations and Services in outsourcing for large corporations
covering the technical and finance scopes.
Management of multiskilled technical teams with >90 members integrating the technical
areas: operating systems, monitoring, 1st and 2nd level support, performance and capacity,
middleware, database administration, network, security, messaging, EDI and collaboration.
Management of large IT infrastructure, with 6 core datacenters and +1.200 servers.
Responsible end-to-end of mainframe business (technical and finance planning, local and
international projects, team management) with high rates of customer satisfaction.
Effective handling of critical incidents leading resolution process and improvement
actions.
Leadership of high impact projects in local and international reach with teams globally
dispersed.
Development in Germany of innovative pilot project of Data Warehousing / Business
Intelligence.
IT Service delivery with SLA management and improvement actions on deviations to fulfill
the agreed KPI´s.
Strategic planning responsible for budget and overcoming financial targets.
Management of contracts and suppliers of services, hardware and software.
Senior Application developer for logistics, purchase, product structure, research and
engineering.
Training in Cloud Computing AWS and Agile-Scrum.
EDUCATION
Masters in Artificial Intelligence – University of São Paulo – USP, 2024
ITIL Certification, 2006
Business Administration Extension – FGV - Fundação Getúlio Vargas, 2003
Bachelor Degree in Physics - USP – Universidade de São Paulo – Physics Institute, 1993
Technician in Data Processing – ETFSP - Escola Técnica Federal de SP, 1985
LANGUAGE SKILLS
Fluent in English, basic knowledge in German
PROFESSIONAL HISTORY AND SKILLS
Dell Technologies
05/2022 – current
Multinational in IT Technologies and Services
Senior Manager Engineering Reliability
Management of application operations and reliability engineering leading teams from multiple locations
of Global Supply Chain Management IT ensuring SLA, incident management and coordination of
troubleshooting of complex incidents involving multiple application development organizations and
business users.
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OMAR RODRIGUES DA SILVA
Development and reporting of reliability actions to follow application performance and provide
improvement insights.
Stefanini
06/2019 – 04/2022
Brazilian Multinational of IT
Senior Services Manager
Responsible for IT operations for customer Embraer with more than 70 employees in operations,
support and services of +3.000 servers. Management of level 3 support restructuring services and
teams leading employees hiring and SLA´s reestablishment.
Management of support team and Call Center solutions to achieve SLA´s and development of business
cases.
T-Systems do Brasil
01/2006 - 07/2018
IT Services Multinational – Deutsch Telekom (Germany)
Senior Manager of IT Operations
Manager for Mainframe Platform and Application Operations
Operational Manager of IT (customer ThyssenKrupp)
Manager of IT Operations (local market customers)
Manager of Dynamic Computing – virtualization platforms
Team leader of Performance, capacity planning and monitoring
02/2017 – 07/2018
01/2006 – 12/2017
06/2015 – 02/2017
06/2014 – 06/2015
12/2013 – 05/2014
01/2006 – 12/2009
Senior Manager for IT Operations:
Report to Director of IT Operations.
Responsible for operations of IT infrastructure for customers VW do Brasil, MAN Latin America, Audi
and Mercedes-Benz managing multi-skilled teams with >90 employees in operations, support, project
and services for +1.200 servers and +300 TB of storage.
Management of technical teams by hiring of new team members, team structure definition and guidance
for direct reports in customer service and process improvement recognized by the customer in
documentation enhancements.
The managed services cover: SLA management and achievement of services KPI´s, process and
quality improvement, Customer Datacenter Operations, Monitoring 24x7, Virtualization, Operating
Systems, Backup, Storage, Messaging, Active Directory management, Middleware, Database
Administration, Electronic Data Interchange – EDI and Mainframe services. All services are managed
using ITIL processes (incident, change and problem).
Operational Manager for implementation of ThyssenKrupp customer:
Coordination for implementation of global platforms on Brazilian datacenters (Desktop-InfrastructureCollaboration as a Service: DAAS-IAAS-CAAS, Private Cloud infrastructure, Security, Connectivity,
housing racks, among others).
Coordination of local and international teams of Network, Datacenter infrastructure, Operating Systems,
Virtualization, Private Cloud Computing and suppliers to install, configure and hand over the
equipments to global engineering teams. Management of procurement process to acquire hardware
required for the project (Network, Servers and Security equipments).
Mainframe Services Manager:
Responsible for operations of automotive, finance and insurance customers (VW do Brasil, MAN Latin
America, VW Financial Services-VW Bank, VW Group of America-USA, Audi do Brasil, MercedesBenz, Maritima and Editora Abril) with high rates of customer satisfaction.
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OMAR RODRIGUES DA SILVA
Responsible for budget, costs controlling, investments, technical planning, pre-sales, infrastructure
projects and managing resources with focus on quality and costs optimization.
Management of technical teams from operations 24x7, 2nd level support for Operating Systems,
Database Administration, Middleware, Job Scheduling and Production Control 24x7 providing
integration and synergy.
Execution of data center consolidation achieving cost reduction of 12 Mio BRL / year. Management of
budget of 30 Mio BRL / year. Leadership of international project to transfer the mainframe operations
from VWGoA-USA to Brazil achieving the consolidation of operations, optimization and cost reduction.
08/2000 – 12/2005
Gedas do Brasil
IT Multinational – Volkswagen Group (Ge rmany)
Team leader of Performance and Capacity Management
Database Administrator and Specialist in Data Integration
01/2003 – 12/2005
08/2000 – 12/2002
Responsible for implementation and management of monitoring area, servers capacity planning
and performance management.
Support to application troubleshooting to systems integration departments.
08/1999 – 07/2000
Volkswagen AG (Germany)
Data warehouse and Business Intelligence Consultant
Development of pilot project of Data Warehousing – Business Intelligence in Germany, Wolfsburg for
customer VW Financial Services using SAP-BW as data warehouse infrastructure tool.
Intensive training at SAP, in Basel-Switzerland training center, for technology learning and
implementation of SAP-BW as base for Data Warehousing building.
The project developed multidimensional models to provide a wide vision of the business and contracts
of VW Financial Services operations. Such models covered different business areas and they were
implemented on SAP-BW in the way to cover the views required by the business through the reporting.
Presentation to the business sponsors of the first reports designed and the first actions in the business
were taken.
Volkswagen do Brasil and Autolatina
Database Administrator and Specialist in Data Integration
Database Administrator
Application developer
03/1985 – 07/1999
01/1995 – 07/1999
01/1990 – 12/1994
09/1985 – 12/1989
Specialist in Database management: Support to database DB2 and Oracle, responsible for
implementation, monitoring and performance. Implementation of tools for data replication and database
integration of heterogeneous databases between distributed platforms (Oracle and SQL Server) and
mainframe (DB2). This implementation allowed to share the data between mainframe and servers and,
as a consequence, to allow the development and migration of applications between the platforms.
Developer for applications in automotive industry (product structure, engineering, logistics and purchase
development systems departments).
VOLUNTARY ACTIVITIES
Volunteer in non-governmental charity institution with activities in assistance of self-development, selfknowledge and family relationship, behave and education through group meetings.
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