Omar Rafea

Omar Rafea C L O U D C O N S U LT A N T Details Deisenhofener Weg 2 Munich Metropolitan Area, 82008 Germany +49 --D AT E O F B I R T H - Profile Cloud and Infrastructure expert with 15+ years of experience delivering scalable solutions across enterprise IT environments. With a foundation in Communications and Electronics Engineering, I have focused my career on cloud architecture, virtualization, and DevOps practices. Proven track record in designing and implementing cloud-based infrastructures using AWS and Azure, complemented by deep expertise in VMware, automation, CI/CD pipelines, and Infrastructure as Code (IaC) using Terraform. Certified Kubernetes Administrator (CKA) and AWS DevOps Professional with hands-on scripting skills in Bash, PowerShell, and Python. Known for bridging technical and business needs in consultancy and implementation roles. Fluent in Arabic, English, and German, and actively seeking positions as a Cloud Architect, Cloud Consultant, or DevOps Engineer. Education B.Sc in Communications and Electronics, Cairo University, Giza - Egypt Links LinkedIn Profile Skills Cloud: Azure, AWS DevOps, CI/CD, Container Kubernetes Scripting: PS, Bash, Python S E P T E M B E R 2 0 0 1 — M AY 2 0 0 6 Employment History Cloud Consultant, CANCOM GmbH, Munich NOVEMBER 2022 — PRESENT • Migrate on-premises workloads to cloud environments (mainly Azure). • Design and deploy cloud architectures, including Azure and AWS Landing Zones, aligned with best practices. • Automate cloud infrastructure provisioning and configuration using Terraform. • Write detailed concept and architecture documents. Service Owner - infrastructure services, Lilium GmbH, Munich MARCH 2022 — SEPTEMBER 2022 VMware Datacenter Infrastructure Infra-Services: AD, DFS, DNS Server Hardware Storage Languages Arabic English Responsible for managing all aspects of infrastructure services with a primary focus on Azure cloud. Key areas of ownership include: • Overseeing VMware on-premises infrastructure, ensuring optimal performance and reliability • Managing Azure infrastructure resources and services, driving cloud adoption and optimization • Administering storage solutions, including Tintri, Synology, and Azure Cloud Files and Blobs • Overseeing backup systems, including Veeam backup with offsite replication to cloud buckets, Azure Backup, Synology storage backups, and O365 backup • Managing Active Directory and Group Policy Objects (GPOs) to ensure security and efficiency • Ensuring the functionality and availability of server room hardware and physical infrastructure Senior Systems Engineer, Digital-Workout GmbH, Munich JUNE 2021 — FEBRUARY 2022 German Outsourced systems engineer responsible for the administration and operation of HR systems infrastructure, including ASES, PeopleSoft, and HRArchive, ensuring optimal system performance and availability for the customer. Service Consultant, matrix technology AG, Munich - Germany O C T O B E R 2 0 1 7 — M AY 2 0 2 1 Customer 2: VMware Infrastructure Operations • Install, configure, and upgrade ESXi hosts and vCenter servers to ensure seamless infrastructure management • Configure and maintain server hardware using Dell OpenManage and HPE OneView interfaces for optimal performance • Develop and automate PowerShell scripts to meet customer-specific needs and improve operational efficiency Customer 1: SLES Systems Operations • Perform OS installations of SLES 11/12 on physical and virtual machines, including necessary post-configuration tasks • Install and configure Veritas packages and other software based on user requirements • Manage migrations and moves of physical/virtual machines, including Veritas cluster packages, ensuring minimal downtime • Perform OS upgrades and file system extensions, ensuring system stability and scalability • Manage user accounts, including Sudo privileges, and maintain system security and access control • Configure and update CMDB entries for system changes during migrations and upgrades • On a shift basis, handle SLES OS and hardware incidents, including troubleshooting and resolving Nagios alerts and user-reported issues • Coordinate incident queues, ensuring proper ticket routing to appropriate team members and escalating when necessary • Generate problem/known error tickets to support root cause analysis and ensure timely resolution System Administrator & Major incidents coordinator, Richmoore & Anderson, Malta - Malta O C TO B E R 2 0 1 6 — S E P T E M B E R 2 0 1 7 • Provide first-line troubleshooting and resolution for user and system issues, ensuring quick and effective support • Route incidents via ServiceNow to the appropriate teams for further investigation and resolution • Take ownership of major incidents, coordinating communication between technical teams and business owners until full resolution • Maintain clear and timely communication with business owners through chat, email, phone, and SMS notifications throughout the incident lifecycle Software Support Engineer, Tek Experts, Malta - Malta JA N UA R Y 2 0 1 6 — O C TO B E R 2 0 1 6 HP EMEA – First Level Software Support Engineer specialized in Business Service Management (HP BSM) and related integrations (SiteScope, BPM, RUM) • Provide first-level support for HP BSM and its integrations, troubleshooting customer issues and delivering effective solutions • Manage and track incidents using the SPARKS ticketing system, ensuring timely and accurate updates • Maintain clear and consistent communication with customers via phone and email, offering guidance and status updates • Collaborate with HP Customer Advocates and Product Managers to address case-specific needs and escalate as necessary • Oversee the maintenance and configuration of the lab environment for product testing and issue replication Infrastructure Service Owner, Bank Audi, Giza - Egypt NOVEMBER 2014 — NOVEMBER 2015 • Manage and support Active Directory Services, including DHCP, DNS, and AD infrastructure • Administer and support Citrix environments. • Install, configure, and support HP servers and storage solutions. • • • • Oversee and manage SAN infrastructure and fiber switches. Install, manage, and support VMware infrastructure. Administer and maintain File Servers and DFS for efficient file sharing and access Manage and support Red Hat Linux servers and Red Hat Satellite server. Systems Engineer, Vodafone, Giza - Egypt FEBRUARY 2010 — SEPTEMBER 2014 • Design, install, and configure HP and Dell servers (rack and blade), including interconnect modules, racks, cabling, and power systems • Deploy and maintain Windows and Red Hat servers, file servers, DFS, and server clusters (2003/2008) • Manage VMware infrastructure (ESX/ESXi, vCenter), including virtual server deployment and maintenance • Configure and support EMC and HP storage systems, LUN provisioning, and Fibre Channel switch administration (HP/Brocade) • Handle second-line user support and incident resolution using Remedy, including system restores and troubleshooting Certificates AZ104 (Microsoft Certified Azure Administrator Associate) JANUARY 2023 — JANUARY 2024 DOP-C01 (AWS DevOps Engineer - Professional) JANUARY 2021 — JANUARY 2024 CKA (Certified Kubernetes Administrator) JUNE 2020 RHCE (Red Hat Certified Engineer) JANUARY 2014 RHCSA (Red Hat Certified System Administrator) JANUARY 2013 ITIL v3 Foundation MARCH 2013 VCP510-DCV (VMware Certified Professional Data Center Virtualization) SEPTEMBER 2013 MCSA (Microsoft Certified System Administrator) DECEMBER 2009 MCP (Microsoft certified professional) NOVEMBER 2009 CCNA (Cisco Certified Network Associate) J U LY 2 0 0 9