I have been a customer service specialist for 9 years. I have worked in the call center industry for a total of 6 years and 4 months and worked as a home-based freelancer for a total of 2 years and 5 months and counting. I've worked for T-mobile USA as a customer care representative and technical support representative for 5 years and 1 month. I also worked for Staples USA as a customer service representative handling email/chat and calls for 1 year and 3 months. My first home-based freelance work was with Choxi ( Now J-Club) as a customer representative handling email and calls. I worked for Carbon Coco as a email customer service representative and as a researcher for online influencers.