CURRICULUM VITAE
Name: Omar Hallaoui Date of Birth: 1987.
Address: Budapest, 1037 Bécsi út 314.
Mobile: +36 30 -
E-mail:-
Education
-: University of Economics and Social Legal Sciences - Mohammedia-
Casablanca option “Law” -: The Specialized Institute of Applied technology
“Technician Specialise Computer Networks” 2009 -: High School of Sharif Idrissi Mohammedia, Morocco.
Graduation in Science Experiment 2007
Work Experience
-: Kofax Company
as Technical Support Engineer with French
Answer incoming contacts (phone, e-mail, chat) on technical related cases
Resolve customer’s IT related issues.
Manage the end-to-end process providing regular update to customers
Administer all cases in the given systems
Support Power PDF, Omnipage, Paperport.
-: Tech Mahindra
as Associate - Customer Support with French
phone-based customer service
writing customer service emails
managing customer feedback
problem solving and troubleshooting
2017: CPL Integrated Services, the Strategic Partner of Hewlett Packard
as Technical Support Analyst KSB with French, English L1
answer incoming contacts (phone, e-mail, chat) on technical related cases
resolve customer’s IT related issues (e.g. password reset, Outlook, windows)
manage the end-to-end process providing regular update to customers
administer all cases in the given systems
2016: UR Travels - Budapest
as Sales Representatives
serves customers by selling products; meeting customer needs
making presentations to promote new products and special deals
keeping in contact with existing customers in person and by telephone
administrative duties
customer care
2016: Hop on - Hop off City Sightseeing Budapest
as Customer Service Representatives/ Ticket Seller
promote and sell tour package tickets
providing sufficient information about Budapest and the company
selling tour services offered by Hop on Hop off city sightseeing and affiliated companies
customer care
-.: Abu Dhabi International Airport
as Customer Service Agent
to provide a welcome service to the business passengers at Check in,
and at other customer service touch points and to assist in smoothing the
customer journey through the airport
to solve the problem on site issues which impact on business customer experience in Abu Dhabi Airport
coordinating communication with affected passenger experience remains positive
dealing with passenger enquiries about flight departures and arrivals
guiding passengers in all locations of the airport
2013.: Meditel Agency
as Accountancy Assistant:
- registering invoices and office files
- making transfers
- administrative tasks
- supporting the work of finance department
2012.: La colline
as Call Center Agent
administrative duties
following company procedures
handle customer inquiries, incoming call, complaints both telephonically and by email
research required information using available resources
manage and resolve customer complaints
update existing customer information
follow up customer calls where necessary
2011.: Thalvin Vine Industry
as Bottling-line Attendant:
- prepare filled wine bottles for packing and shipping
- presses stamps on necks of bottles
- packs wine bottles into carton
Other skills and experience
French language (fluent)
English language (fluent)
Arabic language (mother language)
Italian ( Beginner)
Hungarian language (beginner)
User level computer knowledge (Windows 7, Windows 8, Windows XP, Microsoft Word, Excel, Outlook, Internet Explorer)
