Omar Enriquez

OMAR G. ENRIQUEZ Remote Technical Support --Bataan, Philippines linkedin.com/in/omar-enriquez-a/ PERSONAL INFORMATION Age: 29 Gender: Male Nationality: Filipino PERSONAL PROFILE I am a technical support engineer with 6 years of across the board experience in technical support for telco core network troubleshooting, configuration, operation & maintenance and half a year of experience as a remote technical support for an IT company located in the U.S. Motivated to further advance my skills and understanding of Networking, Cloud Computing, and Cybersecurity, I yearn to expand my expertise and knowledge to further grow my career in the Industry and be able to contribute to the excellence of the company and its community. EXPERIENCE Remote Technical Support Far Out Solutions, LLC (Jun 2022 - Present) Provided IT support services, troubleshooting and system operation. Offered friendly and efficient technical service to customers, handled challenging situations with ease. Analyzed existing IT infrastructure deficiencies and presented recommendations for improvement Resolved technical issues involving Microsoft's core business applications and customer's line of business applications. Streamlined communications and provided guidance to onsite technicians for issues that require physical support Amplified troubleshooting and identification of solutions to complex network, systems, and telephony issues. Technical Analyst Ontel, LLC, (April - June 2022) Performs review, completion, and structuring of documents that comprise a COP (close out package) which includes collection of detailed, scope-specific deliverables from the cell-site such as photos, videos, testing files, red-lined construction drawings, permits, and inspections. TSC Core Network Supervisor Smart Communications, Inc., (Dec 2016 - Apr 2022) Provided level 2 technical support for troubleshooting and resolving escalated 2G, 3G, VoLTE and VoWifi call connectivity complaints endorsed by level 1 support Operation, maintenance, configuration and incident management of major core network elements such as Huawei and Nokia MSS, MGW, HLR and IMS. Ensured business continuity by providing core support during major Core Network and IT Platforms activities Served as mentor and trainer for junior engineers in troubleshooting and problem solving of encountered core network issues NOC Engineer, Comcenter and Network Change Smart Communications, Inc., (Jul 2015 - Apr 2016) Served as a central point of communications both for receipt and transmission of Network Outages & Eventualities Assessed and reviewed all network change requests and work orders based on the required documents submitted by proponents Ensured correct process flow and determined priority of network activities/changes for implementation prior to scheduling SKILLS PROFESSIONAL TROUBLESHOOTING MICROSOFT OFFICE CUSTOMER SUPPORT PHONE SUPPORT HARDWARE & SOFTWARE WINDOWS/LINUX/UNIX NETWORKING ROUTERS & SWITCHES PRINTER/SCANNER DATTO RMM AUTOTASK PSA PERSONAL COMMUNICATION SOCIAL TEAM WORK ORGANIZATION LEADERSHIP AWARDS & RECOGNITION STAR EMPLOYEE OF THE YEAR 2022 Far Out Solutions, LLC ACADEMIC BACKGROUND B.S. in Electronics and Communications Engineering Bataan Peninsula State University, City of Balanga, Bataan CERTIFICATIONS Licensed Electronics and Communications Engineer Awarded: October 13, 2014 Licensed Electronics Technician Awarded: October 13, 2014 Juniper Networks Certified Associate JNCIA-Cloud Awarded: November 2019 KEY HIGHLIGHTS Spearheaded installation of network LAN in 8 different office properties within U.S. remotely Smart to DITO/Globe Interoperability testing of new POIs Smart MNP Project (Mobile Number Portability) IT Applications and Systems Upgrades support for CS Core Network SDM Virtualized Platform Operation and Maintenance Acceptance Testing for Fixed and Wireless Cloud IMS Implementation of Metro Manila Landline 028 Area Code for PLDT MSS, MGW and IMS Software Upgrade, CD, License and Patch Loading Migration of SUN Subscribers to Smart HLR MGW Tech Refresh LOYALTY AWARD - 5 YEARS 2021 Smart Communications, Inc. PROFESSIONAL DEVELOPMENT NSE 1: Information Security Awareness NSE 2: The Evolution of Cybersecurity LinkedIn: Learning Linux Command Line LinkedIn: Learning Linux Shell Scripting LinkedIn: Networking Basics AWS: Cloud Services Overview Cloud IMS Overview Training Cloud IMS Advance Maintenance and Troubleshooting Voice in 5G