Passionate project manager and leader
Technology oriented business professional with progressive experience in Agile software management and process improvement both within the Operational and Technology industries. A self-motivated, dynamic and results-oriented Project Manager who has a passion for performance which fosters development of people, products, and ideas. Able to keenly identify areas of organizational strength and weakness in order to implement policies, standards, and process improvements that optimize productivity. Proven history of success in overseeing management of complex operational and procedural projects within fast-paced, deadline-driven industries. Complemented by superior oral and written communications skills, as well as sharp analytical and organizational abilities.
technical and Operations Skills
Project Management
Risk Management
GUI Testing
Vendor Procurement
Offshore Management
Postman API Testing
Acquisition Management
Client Relations Management
SQL
Process Modeling
SAFe
JIRA/Azure DevOps
PSM III
PMI-ACP
IBM Blueworks Live
PMP
ICP
CSM
Professional Achievements
Novalián Solutions |
Sr. Agile Project Manager
| Feb 2017-Present
Integral to the establishment of the organization, and the obtaining of multiple clients through the development of a proof of concept and operational consultation.
Partnered with 7 development teams as the Scrum Master, leading a variety of successful multimillion-dollar project implementations with each client.
Lead multiple Agile transformation efforts with clients from various sectors
Created templates to ensure work was Ready to pull and met the Definition of Done which led to a 40% improvement in cycle time
Coached scrum teams to deliver a proof of concept Product Pricing & Eligibility (PPE) for a top 5 lender, increasing their time to market of new products by 60%
Reduced time spent estimating by 50% by securing stakeholder buy-in to use team velocity as opposed to capacity for budget and project estimations
Directed astute retrospectives for continuous improvements using advanced team activities that boosted team morale by 40% on average.
Documented and modelled a process that had been manual for 6 years, which annually generated over $12 million for a client
Caliber Home Loans |
Sr. Project Manager – Scrum Master, AVP
| Mar 2013-Jan 2017
Successfully led the National Operations team at a corporate level of a mortgage originator to enhance the rapidly growing culture.
Served as the Scrum Master for all software implementation projects for National Operations
Mentored team members to adopt scrum roles to achieve self-organization
Created and maintain a master Branch List of over 140 branches which connects 9 different responsible departments and allows for a streamlined branch management process across the corporate structure
Achieved an error rate of 0% on Branch Audits, down from 37%, by leading a project revitalizing the process and the creation of a new Operations SharePoint site
Created the global Special Escrow process through the launch of a new vendor partner, SharePoint site, Policy and Procedure, and Training materials
Serve as interdepartmental liaison, interfacing with lines of business and staff functions to identify areas of risk. Research, identify, and remediate specific risks that may indicate gaps or weaknesses in existing controls. Partner with lines of business to build robust operational control processes.
Bank of America |
Sr. Project/Program Manager, VP
| Mar 2009-Mar 2013
Successfully led the pilot, implementation, and growth of the Making Home Affordable Federal Mortgage Modification program initiated by the US Department of Justice which led to hundreds of thousands of modifications of distressed mortgages after the economic downturn of 2008.
Created, enhanced, and executed key controls in response to a rapidly changing business environment which developed the modification programs for Government Sponsored Entity Investors.
Established program management functions that drive the overall direction, coordination, execution and control of a complex program with various lines of business and ensured consistency with both Federal and company strategy, commitments and goals.
Developed detailed program plans that define key activities, timelines and resource requirements for programs
Created training documents and templates for performance coaching to a variety of roles
Professional Development
IBM Digital Business Automation Sales Foundations
Postman Fundamentals – Pluralsight
Microsoft Azure Developer: Designing a Test Strategy
Agile Retrospectives Master Class – Evolution4All
Better User Stories – Mountain Goat Software
Education
Bachelor of Science in Finance - University of Texas at Dallas Richardson, TX