Omar Ahmad Khan

OMAR A. KHAN House No.179, St No.13, F-11/1, Islamabad · --, www.linkedin.com/in/omar-khan-93480a33 OBJECTIVE As a dedicated professional I wish to secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the company's success. EXPERIENCE Nov 2024 to Present. Team Lead Manager, Jubilee Life Insurance Company Ltd, Islamabad, Pakistan       Leading and managing a team Setting team goals and strategies Monitoring and evaluating performance Providing training and support Overseeing operations Ensuring team performance and productivity July 2023 to June 2024. Business Development Officer, Savvital, Islamabad, Pakistan            Manage large amounts of incoming phone calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers. Arrange business meetings with prospective clients.      Build long-term relationships with new and existing customers. Gather useful information from customer and competitor data. Make and give presentations to prospective clients and internal executives. Conduct ongoing market research. Conduct ongoing market research. Dec 2022 to May 2023 Business Analyst, Virtelligence Information System, Rawalpindi, Pakistan  Analyzing and evaluating the current business processes a company has and identifying areas of improvement.  Researching and reviewing up-to-date business processes and new IT advancements to make systems more modern.  Presenting ideas and findings in meetings.  Training and coaching staff members.  Creating initiatives depending on the business’s requirements and needs.  Developing projects and monitoring project performance.  Collaborating with users and stakeholders.  Working closely with senior management, partners, clients, and technicians.  Connect with software engineers and encourage them to apply for a relevant role.  Gathering critical information from meetings with various stakeholders and producing useful reports.  Conducting meetings and presentations to share ideas and findings.  August 2021 to December 2022 Business Development Officer, Bikter Tech (Pvt) Ltd Islamabad, Pakistan  Developing and sustaining solid relationships with company stakeholders and customers.  Responsible for generating and nurturing leads for the organization using different marketing channels.  Generate new leads using cold calling, email marketing, social media, and other relevant marketing channels.  Analyzing customer feedback data to determine whether customers are satisfied with company products and services.  Identify new business opportunities to generate revenue, improve profitability and help the business grow.  Providing insight into product development and competitive positioning.  Analyzing financial data and developing effective strategies to reduce business costs and increase company profits.  Conducting market research to identify new business opportunities.  Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities.  Using email marketing for the promotion of the company’s services and products  Meeting with potential investors to present company offerings and negotiate business deals.   March 2017 to November 2019 Business Development Administrator, Green Line Logistics Islamabad, Pakistan  Responsible for the transportation of business specific products. Aid the CEO with his daily work routine. Schedule appointments and interviews with various vendor organizations. Responsible for arranging internal organizational meeting between CEO/Directors and company employees. Assist the organization with tasks related to technology. March 2015 to July 2016 Customer Service Team Manager, Murphy’s Bar & Grill Corvallis, Oregon  Responsible for the day-to-day operations of the establishment. Training new employees and assigning them task according to their skills and capabilities. Resolve employee or customer related issues February 2013 to December 2014 Senior Counsellor, Oregon State University Corvallis, Oregon Assisting international students with their academic related issues. Mentor students with improving their English language and communication skills. Hire and train employees. August 2011 to September 2012 Senior Sales Associate, 7-Eleven Inc Los Gatos, California Manage the establishment and supervise the employees. Responsibility included hiring and training of new employees. Accounting of sales and purchases of the store items. Responsible for the daily maintenance of company’s machinery. January 2009 to March 2010 Executive Office Assistant, Foothill Community College Los Altos Hills, California Operate telephone switchboard to answer, screen, and forward calls, providing information. Taking messages and scheduling appointments. Greet people entering the establishment, determine the nature and purpose of the visit. Hear and resolve complaints from customers and the public. File and maintain records. Transmit information or documents to customers, using the computer, mail, or facsimile machine. Organizing and managing on-campus events. EDUCATION April 2019 to December 2022 BS Computer Science, Virtual University of Pakistan Islamabad, Pakistan CGPA 3.26 July 2022 to October 2022 Diploma in Artificial Intelligence, NUST Islamabad, Pakistan Grade A August 2023 to December 2025 MS Information Security, NUST Islamabad, Pakistan CERTIFICATIONS  Introduction to Business Analytics (LinkedIn Learning) CCNA v7: Introduction to Networks (Cisco) Cisco Introduction to Cybersecurity Cisco Introduction to IoT SKILLS Canva, HubSpot, LinkedIn Sales Navigator, Hunter, CallPage, MailChimp, CloudTalk, DialPad, Vidyard, Ring Central, Microsoft Office Suite, Windows/Linux/Mac, JavaScript, HTML 5, CSS, LibreOffice Suite, Microsoft SQL Server, Inkscape, Draw.io, Wix, Quill Bot AI, HR.my, Adobe Photoshop, Visio, WordPress, Jupyter, Web flow, Trello, Jira, Asana, Figma, Microsoft Teams, Google Colab, C++, Java, PowerBI, PowerAutomate, LinkedIn Recruiter, Wordtune, AirCall, Wunderite, HawkSoft AMS, SalesMsg. ACTIVITIES Reading, exercising, traveling, cycling, yoga, and keeping up to date with technology related to cybersecurity, artificial intelligence, and IoT.