Omar Abo Omar

Omar Abo Omar Dahab, South Sinai, Egypt - - linkedin.com/in/omarxashraf Summary Driven and results-oriented professional with 4+ years of experience in customer service, sales, and project management. Proven ability to generate leads, build strong relationships, and deliver exceptional results across diverse industry settings. Skilled in communication, problem-solving, and utilizing technology to optimize operations and achieve client satisfaction. Experience International Project Manager UpTeam Nov 2023 - Feb 2024 (4 months) Successfully managed and delivered on multiple international projects, including student recruitment for Bay Atlantic University (USA) and lead generation for the Meet with Doctor medical tourism platform. Secured key meetings with high-level decision-makers (CEOs, Directors) and presented product offerings, contributing to improved brand awareness and lead generation. Effectively guided students through the application process, ensuring document eligibility and exceeding project goals. Demonstrated strong organizational and communication skills, leveraging diverse digital tools for seamless project execution and client interaction. Lead Generation Specialist Unload My Home Oct 2023 - Nov 2023 (2 months) Proactively generated qualified leads through targeted cold calls to homeowners, business owners, landlords, and property management offices, exceeding project targets. Utilized strong communication and persuasion skills to build rapport, understand client needs, and effectively present solutions. Sales Development Representative Fantastic Services AU Jun 2022 - Aug 2023 (1 year 3 months) Leveraged strong communication and relationship-building skills to successfully acquire new business and achieve company growth objectives. Effectively managed external client needs, fostering positive connections and exceeding customer satisfaction expectations. Omar Abo Omar - page 1 Customer Success Specialist VODAFONE UK LIMITED Dec 2020 - Dec 2021 (1 year 1 month) Championed customer satisfaction by proactively addressing concerns, resolving issues efficiently, and maintaining positive relationships. Empowered customers through knowledge base development and user-friendly support documentation, promoting self-sufficiency and reducing support team dependence. Contributed to a positive customer experience by consistently delivering exceptional service and exceeding expectations. Technical Support Specialist UX Centers Aug 2020 - Dec 2020 (5 months) Provided timely and effective technical support to a high volume of customers, ensuring efficient issue resolution and maintaining high satisfaction levels. Developed comprehensive support documentation to empower users and reduce reliance on support personnel. Demonstrated exceptional communication and problem-solving skills in a fast-paced technical environment. Assistant Director Cultural Intelligence Center Jul 2018 - Aug 2019 (1 year 2 months) Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets. Trained and mentored new employees on industry practices and business operations. Education Alexandria University Bachelor of Business Administration - BBA, Finance and Financial Management Services 2018 - 2022 Skills Online Lead Generation • Virtual Administrative Support • Soft Skills • Relationship Building • Real Estate • Social Media Marketing • Sales and Marketing • Social Media • Search Engine Optimization (SEO) • Customer Service Representatives Omar Abo Omar - page 2