Omang Ntui

Omang Ntui-WhatsApp- -, Telegram- - PROFILE Resourceful Virtual Assistant with extensive experience supporting C-suite executive to improve operational efficency. skilled in email inbox managment, calendar optimization, efficent note taking and data entry. PROFESSIONAL EXPERIENCE April 2023 – present Remote Elhanan Ventures Limited, Virtual Assistant Handled 90+ inbound calls weekly from clients to provide insights on available products and ensure effective communication to close sales. Conducted pre-sales engagement over the phone. Collated and updated clients information. Made use of communications and computer programs (Amazon workspace, dialer 2,0, slack, excel sheet and skype). CMR management. working with Microsoft word, Microsoft office and EXCEL. Managed dissatisfied customers by using problem management skills to address issues before escalating to senior management for urgent resolution. • • • • • • • October 2022 – April 2023 remote, Ireland Shutter Company Ireland 6 month part-time project. communicate with reps regarding available dates for appointments. prepare quotes for customers Respond to text, emails and super chats Answering all incoming calls regarding bookings. • • • • November 2020 – September 2022 Remote Xoenox Finance, Sales Representative Maintaining positive business relationships to ensure future sales Negotiating and closing sales deals Providing excellent customer service and addressing customer inquiries or concerns Conducted pre-sales engagement over the phone. Achieve agreed upon sales targets and outcomes within schedule • • • • • February 2018 – September 2020 Remote Seldery Integrated Services, Digital Telemarketer Conducted periodic market research and user surveys to identify customer needs. Researched market and customer trends to gain insights into customer needs which helped in understanding the customer and informing design direction. • • Prepared thoroughly detailed reports based on market findings, insights, and gave recommendations based on findings. Managed inventory and ensured it was kept up-to-date at all times using Microsoft Excel. Scouted and reached out to influencers - local and international, that aligned with company values, for collaborations. Systematic arrangement of items at warehouse and ensured all items were stored in good condition for delivery. • • • • EDUCATION September 2015 – June 2019 Sumy, Ukraine Sumy State University., Business Administration SKILLS Organizational Skill Problem solving Product Knowledge Conflict Resolution Empathetic and Costumer focus Effective Communication Team management