Omachi E. Edache

 OMACHI Emmanuel Edache Delta, Nigeria -- Professional Summary: Results-driven customer service with experience in virtual assistance, appointment setting, and lead generation. Skilled in using CRM tools like HubSpot, Calendly, and Lemlist to manage customer interactions and drive business growth. Accurately and efficiently entered data into various databases, assisted in data analysis, tracked program progress and prepare evaluation reports. Also, a passionate instructor with expertise in teaching sexual and gender-based health to adolescents. Key Skills: - Customer Service - Virtual Assistance - Appointment Setting - Lead Generation - CRM Management (HubSpot, Calendly, Lemlist) - Data Entry - Monitoring and Evaluation - Adolescent Education (Sexual and Gender-Based Health) Professional Experience: Caritas Nigeria: Imsafer Adolescent Program Instructor (08/2023 - Till date) Support the improvement of adolescent sexual and reproductive health Support the improvement of disclosure by adolescent on sexual assault and GBV Support the improvement of health-seeking behavior for post-GBVcare Strengthening child protection and child safeguarding Implement the NMN sexual violence prevention curriculum Integrating HIV prevention content into OVC preventive program Mobilize and teach cohorts of adolescents and youth in communities Conduct, collect and report M&E data into Excel sheet and NDR Ecews Nigeria: Monitoring and Evaluation Assistant(10/2022 to 06/2023) Client enrollment into the EMR, Client refill on the EMR, Data collection and report compilation (Daily, Weekly and Monthly), keeping patients’ records, data Extract and upload on NDR, generating patient line list from the backend using the workbench. Caritas Nigeria: Monitoring and Evaluation Assistant (01/2022 to 09/2022) Client enrollment into the EMR, Client refill on the EMR, Data collection and report compilation (Daily, Weekly and Monthly), keeping patients’ records, data Extract and upload on NDR, upload to the state server, generating patient line list from the backend using the workbench. Caritas Nigeria: Data Entry Volunteer(09/2021 to 12/2021) Data entry in to the EMR, Data collection and report compilation (Daily, Weekly and Monthly), keeping patients’ records Customer Service Representative Mount Zion Hospital, 08/2018 to 08/2020 - Responded to customer inquiries via phone, email, and chat - Resolved customer complaints and concerns in a timely and professional manner Virtual Assistant - Provided administrative support to clients, including email management and scheduling appointments with Calendly - Conducted data entry tasks with high accuracy and efficiency - Assisted in lead generation efforts through social media and email marketing campaigns Career Break for a Career Switch Mapache High School, Abuja. History Teacher: (09/2020 to 07/2021) Writing daily lesson plan, Teaching, conducting examination and marking. Reporting The Mint School, Asa, Otukpo. Government Teacher: (01/2011 to 12/2011) Writing daily lesson plan, Teaching, Conducting examination and marking, Records Education 2012 to 2015 Nasarawa State University, Keffi 2007 to 2009 College of Education, Oju TRAINING AND CERTIFICATIONS No Means No Worldwide – 2023 Journey to Adulthood, Gender Norms, Cycle of Force, Understanding Sexual and Gender Based Violence, Bystander Intervention etc. On Demand IT Skills - 2024 Communication and workspace management tools: Zoom, Loom, Slack, Zapier Click-up, HubSpot, Google Suite, etc. WORKSHOPS/SEMINARS ATTENDED - 2020 Workshop on Child Protection and Case Management by the Department of Quality Assurance F.C.T. Education Secretariat and National Council of Child Rights Advocate of Nigeria. Workshop on Operation Triple Zero (OTZ) - 2022 Zero missed appointment Zero missed doses Zero viral load