Oma Uche Ole

OMA UCHE OLE Guest experience Virtual Assistant | Airbnb Co-host | Virtual Property Manager | Customer Service | Business Development Manager- |- https://www.linkedin.com/in/omaucheole Objective Dedicated Guest Experience Virtual Assistant with a passion for creating unforgettable stays. Proven ability to provide exceptional customer service, manage bookings, and ensure smooth operations for Airbnb hosts and guests. Seeking a role to leverage my skills in building strong relationships and delivering exceptional experiences. Skills Airbnb/VRBO/Booking.com listing optimization and calendar management Guest communication and management Knowledge of Google suite , Microsoft office and other workflow tools Property maintenance coordination Graphic designing, Photo and video editing (for property listings) Customer relationship management (CRM) software Social media management and marketing (for property promotion) Property lead generation, market research, negotiation, partnership building. Proficient in the use of Airbnb/ VRBO/Booking.com platform and property management software like guesty Excellent communication and interpersonal skills Problem-solving and decision-making abilities Time management and organizational skills Attention to detail Experience Akiu-Canada January, 2024 - July, 2024 Airbnb Co-host / Guest experience virtual assistant Managed guest inquiries and coordinated bookings efficiently. Managed and optimized property listings across various platforms like Airbnb, VRBO, booking.com etc. properly coordinated guest check in and check out ensuring smooth guest experiences. Implemented effective communication strategies to build strong relationships with both hosts and Guest. Contributed to increasing occupancy rates and positive guest reviews. managed and coordinated property cleaning and maintenance schedule with onsite staff. T&T property group LLC November, 2023 - May, 2024 Property Sourcing Specialist / sales Representative Actively sought and acquired new property owners from different platforms like Zillow, realtor.com, partment.com etc exceeding sales targets consistently. Conducted comprehensive property searches and evaluations to identify profitable investment opportunities that aligned with company criteria using the Air DNA platform. Thoroughly evaluated properties based on companies desired location, Rent , Average daily rate, projected revenue and occupancy rate using the Air DNA platform. Negotiated property acquisition terms, including competitive rental prices, ideal lease durations, and reasonable deposit requirements Analyzed market trends to identify growth opportunities and optimize sales efforts. Collaborated with the team to improve operational efficiency and enhance client satisfaction Education University of Nigeria, Nsukka Geoinformatics and Surveying 4.4 GPA 2018 Professional Certification/ Training Short Term Rental/Property Management Certification By Digital Hospitality Hub Master course in customer relationship management certification By Udemny Data Entry Certification By accounting hub On Demand skills Training Digital witch IT support Technical support fundamentals Certification By Coursera Email Marketing Certificate by skillsrave Academy. Other Training Mobile Graphics, Social Media Tools((Whatsapp, Facebook, Instagram,Twitter, Telegram) Usage and Automation Tools Google Suite Microsoft office Airbnb VRBO Guesty Breezeway Stayfi Yalelock Zoom Loom Canva Slack Microsoft teams Monday.com Trello HubSpot zendesk Etc