OLYMPHIA MUKAMI
Professional Virtual Assistant
PROFESSIONAL SUMMARY
Highly skilled and detail-oriented Virtual Assistant Expert with over 2 years of experience providing
top-notch administrative support, project management, and digital assistance to clients globally. I am
known for my commitment to efficiency, excellent communication, and ability to streamline
workflows, enabling clients to focus on high-level objectives. Proficient in various productivity tools,
data management, and customer relationship management (CRM) software, making me a reliable asset
for any team.
KEY SKILLS
● Keen Attention to Detail: Consistently ensures that rooms are spotless, well-organized, and
meet brand standards.
● Administrative Excellence: Expert in calendar management, email correspondence, and
file organization to ensure smooth daily operations.
● Customer Relationship Management (CRM): Skilled in CRM platforms like
Salesforce, HubSpot, and Zoho to maintain accurate client records and enhance client
relations.
● Project Management: Proficient in Asana, Trello, and Monday.com for task
tracking, deadline management, and team coordination.
● Social Media Management: Experienced in content scheduling, analytics, and
engagement across LinkedIn, Instagram, and Facebook.
● Communication and Collaboration: Excellent written and verbal communication skills
with experience in using Slack, Zoom, and Microsoft Teams.
● Technical Proficiency: Adept at Microsoft Office Suite, Google Workspace, Canva,
and various automation tools like Zapier.
PROFESSIONAL EXPERIENCE
January 2025 – Present: Administrative Assistant (Internship), YourBookTeam – Remote, Los
Angeles, CA
● Streamlined daily operations by managing calendars and scheduling, resulting in a 25% increase
in meeting efficiency and on-time task completion.
● Supported HR functions, including onboarding and maintaining employee records, contributing
to a 30% reduction in administrative onboarding time.
● Facilitated cross-departmental communication and process improvements, enhancing workflow
coordination by 20% through timely document preparation and email management.
January 2024 – Till Date: Virtual Assistant (LinkedIn, Freelance)
● Provide high-level administrative support to multiple clients, handling calendar management,
travel arrangements, and inbox management to enhance productivity and focus on strategic
tasks.
● Lead and coordinate virtual teams for specific projects, ensuring all tasks are completed within
set timelines and achieving an average 95% client satisfaction rate.
● Develop and implement efficient workflows using project management and CRM tools,
reducing operational inefficiencies by 5%.
August 2022 - October 2024: Virtual Assistant Training, ALX Africa
● Handled day-to-day administrative tasks, including organizing files,
responding to client inquiries, scheduling appointments, and improving
workflow and time management.
● Assisted the team with data entry and record-keeping, ensuring data accuracy
and reducing error rates by 10%.
● Created and maintained spreadsheets and databases to support informed
decision-making with well-organized, up-to-date information.
October 2024 -Nov 2024: Virtual Assistant, Afriment- Gbagada, Lagos
● Provided executive-level support to the CEO and senior management team, handling complex
calendar coordination, travel arrangements, and meeting preparation to optimize leadership
time.
● Developed a structured filing and document management system, reducing document retrieval
time by 30% and improving team productivity.
● Managed confidential client communications and internal reports with precision, ensuring data
security and compliance with company policies.
EDUCATIONAL QUALIFICATION
●- Post Graduate Diploma in Education Chuka University
●- Bachelor's Degree in Chemistry Meru University of Science and Technology
(MUST)
●- Secondary School St. Catherine Nthagaiya Girls
Training and Certification
● ALX Africa (Virtual Assistant)
● Hubspot Academy (Inbound Marketing)
ACHIEVEMENTS
● Reduced Operational Costs by implementing efficient administrative practices, saving clients
an estimated 10% on recurring administrative expenses.
● Client Retention Rate of 98% through exceptional customer service and high-quality work,
leading to long-term collaborations with clients.
INTEREST
● Organizational Efficiency: Passion for creating streamlined systems and processes,
optimizing workflows, and improving time management.
● Communication: I enjoy crafting clear, effective communications and managing relationships
through various channels.
● Travel Planning: Enthusiasm for researching and planning travel arrangements, including
itineraries, accommodations, and logistics.
HOBBIES: Reading,
Writing and Networking
LANGUAGES:
Kiswahili - Native English
