Oluyi Adeyinka Adeayo

OLUYI, ADEYINKA ADEAYO - | 44 Dover Street, Hull HU3 1PS |- PROFILE SUMMARY An enthusiastic, competent, proactive, and result-oriented individual with a background in economics, administrative management, and business operations management. I have over 9 years of experience in operational roles in the medical equipment industry and in the banking industry in roles such as customer relationship management, procurement management and business operations, I am a team player who understands how crucial team cohesion is to achieving organizational goals and I seek to add value in a professionally managed firm by using initiatives to drive forward organizational goals and objectives while taking same as an opportunity for personal growth and career development. What drives me is my desire to be a valued contributor to the organization I’m a part of. CORE • • • • COMPETENCIES AND SKILLS Procurement management Customer relationship management Excellent verbal and written communication skills Adept at customer satisfaction • Competent at people management • • Proficient in the use of Health • Management Information System • • Data Collection • Problem Solving • Customer Service NEED Assessment Report Documentation Proficiency in the use of multiple software and tools PROFESSIONAL EXPERIENCE Amazon Sortation Center Warehouse Associate, UK October 2022 to date As a warehouse associate at Amazon, UK, I’m responsible for: • • • • Being a dedicated part of the first stop for all Amazon orders. Receiving and sorting inventory. Getting customers' orders ready for delivery. Use technology like scanners, computers, and handheld printers. Customer Relationship Officer:Zenith Bank Plc. Lagos, Nigeria • • • • • • • • • March 2018– September 2022 As a customer relationship officer at Zenith Bank Plc, I was responsible for: Managing the organisation’s directory and engagements with customers and potential clients. Handling customers, complaints, inquiries and concerns about purchases and services in a timely and effective manner. Delivering outstanding client service by executing financial transactions on behalf of customers in accordance with the bank’s code of ethics. Handling general enquiries by customers to the bank. Managing customers interested in opening new accounts. Handling customers’ complaints and other front-line duties. For the receipt and processing of confirmation letters and related functions. Maintaining customers’ confidence and protecting the bank’s reliability through information confidentiality. Introducing customers to alternate e-channel platforms by educating them on the benefits. Left the bank’s employ to relocate to the United Kingdom in September 2022. Business Operations Manager – MedPlug LTD, Lagos, Nigeria. (An organization that specializes in the sales and servicing of medical equipment) March 2016 – March 2018 As the Business operations manager at MedPlug, I was responsible for: Generating revenue and sales for the organization by developing business relationships. Making strategic decisions to increase sales and visibility for the organization. Ensuring all operations are carried on in an appropriate, cost-effective way. Improving operational management systems, processes, and best practices. Developing strategic and operational objectives. Examining financial data and using them to improve profitability. Managing budgets and forecasts. Recruiting, training, and supervising staff. Developing and implementing customer retention strategies. • • • • • • • • • Left the company in March 2018 to resume a new role at Zenith Bank Plc. Customer Relationship Manager- MedPlug LTD, Lagos Nigeria March 2013 – March 2016 As the customer relationship manager at MedPlug, I was responsible for: Generating sales leads. Identifying and assessing customers’ needs to achieve satisfaction. Providing accurate, valid, and complete information to customers. Handling and resolving customer complaints. Keeping records of customer interactions, processing customer accounts and filing documents. Taking the extra mile to engage customers. • • • • • • EDUCATION, TRAINING, AND CERTIFICATIONS • BSc Economics, Ekiti State University, Ado Ekiti • SSCE, King’s College, Lagos SOFTWARE • • • • • • • • • & PLATFORM SAP NOP TOUCHPOINT AVAYA COMMUNICATOR TRUSTPILOT HUBSPOT SPROUT SOFTPHONE ABS August 2015 September 2007 PROFICIENCIES • • • MNP KANA MICROSOFT OFFICE TOOLS VOLUNTEER • • • EXPERIENCE Treasurer responsible for managing the finances of a group of youths working on the realization of sustainable development goals. Participated in a week-long summer camp by Teens Empowerment and Salvage Initiative (TESI) aimed at grooming future leaders. (August 2007) Participated in a 3 day long training programme organised by the College of Medicine, the University of Ibadan in collaboration with the World Health Organisation (WHO) on violence prevention among secondary school students in Ibadan, Nigeria. (September 2006) REFERENCES References are available on request.