Oluwatosin Pedro

OLUWATOSIN PEDRO Tel: - Email:-Professional Summary: I am a versatile Social Media Manager with diverse background in operations, customer service, and sales with over 3 years of experience managing social media strategies, enhancing brand presence, and improving customer satisfaction. I am highly skilled in content creation, and customer relations, with the ability to drive online engagement and streamline operations. Skills • • • • • Creative, Adaptable and Tech Savvy Content Creation and Curation Event and Project Co-ordination Paid Social Media Ads Order Processing & Fulfilment • • • • Self-motivated, Self-reliant, Team Player Ms Office Suite, CRM & Quick Book Strong Interpersonal and Communication Skills Detail-oriented with exceptional organisational skills. Education Bachelor of Science in Economics - Crawford University West African Senior School Certificate Examination - Laurels Academy Secondary School Professional Experience Social Media Manager and Sales Representative Kaldi Africa (April 2023 – Present) • • • • • • • Create, curate, and manage content on Instagram, ensuring alignment with brand voice and strategy. Handle customer inquiries, requests and complaints via Instagram, Email, WhatsApp and phone, providing timely and effective resolutions. Process orders and coordinate with logistics to ensure efficient order fulfilment. Assisted customers in navigating the website and placing orders, providing detailed product information and recommendations. Analyse social media trends to inform and optimize content creation. Monitor and respond to user comments and messages on social media channels. Collaborate with the marketing team to develop and implement promotional campaigns and product launches. Customer Care Representative Esorae Home (June 2022 – March 2023) • • • • Addressed customer inquiries and concerns, ensuring a high level of satisfaction. Managed order processing, returns, and exchanges, ensuring accuracy and timely handling. Assisted customers in the showroom, providing product information and personalized recommendations to enhance their shopping experience. Collaborated with the team to improve customer service processes and practices. Operations Officer and Customer Care Certification Edge (October 2021 – May 2022) • Managed day-to-day operations, ensuring efficient workflow and process optimization. • • • • Responded to customer queries and processed orders, enhancing customer satisfaction and retention. Assisted in the planning and execution of training programs, ensuring smooth delivery Assisted in organizing and promoting events and workshops. Prepared reports on operational performance and customer service delivery for management review. Customer Support Analyst Guaranty Trust Bank PLC (August 2019 – September 2021) • • • • Provided high-quality customer support via phone, email, and live chat, resolving issues efficiently. Processed financial transactions and handled customer account inquiries. Maintained detailed records of customer interactions and transactions using CRM software. Assisted in developing strategies to improve customer service and operational efficiency. Assistant Secretary to the Director of Salary and Pensions National Youth Service Corps (January 2018 – January 2019) • • • Managed schedules, communications, and documentation for Director of Salary and Pensions. Prepared and maintained detailed records of employee salary and pension information, ensuring accuracy and confidentiality. Assisted with inquiries regarding salary and pension benefits, providing clear and accurate information. Voluntary Experience Accountant Dekins Integrated Farms LTD • • • Managed financial records, including accounts payable and receivable, payroll, and budgeting. Prepared financial reports and statements, ensuring accuracy and compliance with regulations. Assisted in financial planning and analysis to support business decisions. Administrative Officer Crawford University Registry Office • • • Provided administrative support, including data entry, filing, and correspondence. Assisted in coordinating events and maintaining records. Supported the registry office in various administrative tasks as needed.