Oluwatosin Oluge
$8/hr
Skilled in issues resolution, clear communication, empathy, and excellent customer support.
- Reply rate:
- 100.0%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Lagos, Lagos, Nigeria
- Experience:
- 14 years
Results Achieved for Clients
Improved Customer Satisfaction (CSAT) by delivering prompt, friendly, and solution-focused support
Reduced average response time to under 3 hours, increasing customer engagement
Achieved 90%+ first-contact resolution, minimizing escalations and repeat inquiries
Helped businesses retain customers through effective complaint handling and follow-ups
Examples & Proof of Work
Managed 80–120+ customer inquiries daily via email, live chat, and phone
Resolved issues related to orders, refunds, tracking, and technical support
Used CRM tools (Zendesk, Freshdesk, HubSpot) to track, manage, and close tickets efficiently
Created response templates and FAQs, reducing repetitive queries and improving workflow
Testimonial
Delivered fast and professional support—our response time improved significantly.
Very reliable and handles customers with patience and care.
A great communicator who helped improve our overall customer experience.
Specialised Skills
Customer Support (Email, Chat, Phone)
CRM Tools (Zendesk, Freshdesk)
Conflict Resolution & Complaint Handling.
Strong Communication & Active Listening
Time Management & Multitasking
